How do they match: Hotel, Motel, and Resort Desk Clerks

  • Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

  • Date-stamp, sort, and rack incoming mail and messages.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Keep records of room availability and guests' accounts, manually or using computers.

  • Maintain financial or account records.
  • Verify accuracy of financial or transactional data.