How do they match: Hotel, Motel, and Resort Desk Clerks

  • Guest Service Agent
  • Guest Service Representative
  • Guest Services Agent
  • Guest Services Associate
  • Guest Services Attendant
  • Guest Services Representative
  • Guest Services Team Member
  • Guest Services Worker

  • Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Compute bills, collect payments, and make change for guests.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.

  • Arrange food for serving.
  • Calculate costs of goods or services.
  • Discuss goods or services information with customers or patrons.