How do they match: Order Clerks

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

File copies of orders received, or post orders on records.
Calculate and compile order-related statistics, and prepare reports for management.
Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing.
Direct specified departments or units to prepare and ship orders to designated locations.
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
Recommend type of packing or labeling needed on order.
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
Verify customer and order information for correctness, checking it against previously obtained information as necessary.

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Site updated April 16, 2024

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