How do they match: Order Clerks

  • Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

  • Prepare invoices, shipping documents, and contracts.
  • Calculate and compile order-related statistics, and prepare reports for management.
  • Direct specified departments or units to prepare and ship orders to designated locations.
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.

  • Prepare documentation for contracts, transactions, or regulatory compliance.