How do they match: Receptionists and Information Clerks

  • Customer Service Representative
  • Customer Care Representative
  • Operator
  • Call Center Operator
  • Call Center Agent
  • Call Center Rep
  • Call Center Representative
  • In File Operator
  • Member Services Rep
  • Member Services Representative
  • Switchboard Operator
  • Telephone Operator
  • Telephone Operator Receptionist

  • Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
  • Hear and resolve complaints from customers or the public.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Receive payment and record receipts for services.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.

  • Operate computers or computerized equipment.
  • Analyze operational or research data.
  • Calculate costs of goods or services.
  • Discuss goods or services information with customers or patrons.
  • Greet customers, patrons, or visitors.
  • Provide notifications to customers or patrons.
  • Respond to customer problems or complaints.
  • Schedule operational activities.