How do they match: Receptionists and Information Clerks

  • Customer Care Representative
  • Customer Service Representative

  • Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

  • Analyze data to determine answers to questions from customers or members of the public.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Hear and resolve complaints from customers or the public.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.

  • Discuss goods or services information with customers or patrons.
  • Greet customers, patrons, or visitors.
  • Provide notifications to customers or patrons.
  • Record personnel information.
  • Respond to customer problems or complaints.