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Keyword Relevance for: Information
43-5031.00    Police, Fire, and Ambulance Dispatchers

    O*NET-SOC Title     no matches
    Alternate Occupation Titles     no matches
    O*NET-SOC Description yes    1 match
    Tasks yes    5 matches
    Detailed Work Activities yes    5 matches

O*NET-SOC Description

  • Operate radio, telephone, or computer equipment at emergency response centers. Receive reports from the public of crimes, disturbances, fires, and medical or police emergencies. Relay information to law enforcement and emergency response personnel. May maintain contact with caller until responders arrive.

Tasks

  • Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
  • Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
  • Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
  • Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.

Detailed Work Activities

  • Answer telephones to direct calls or provide information.
  • Discuss goods or services information with customers or patrons.
  • Enter information into databases or software programs.
  • Relay information between personnel.
  • Search files, databases or reference materials to obtain needed information.