How do they match: Public Safety Telecommunicators

  • Public Safety Telecommunicators

  • Public Safety Dispatcher
  • Public Safety Telecommunicator

  • Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

  • Monitor various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations.
  • Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
  • Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.

  • Answer telephones to direct calls or provide information.