How do they match: Public Safety Telecommunicators

  • 911 Emergency Services Dispatcher
  • Call Person
  • Call Taker
  • Service Dispatcher

  • Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

  • Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
  • Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
  • Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.
  • Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
  • Provide emergency medical instructions to callers.
  • Question callers to determine their locations and the nature of their problems to determine type of response needed.
  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
  • Record details of calls, dispatches, and messages.

  • Answer telephones to direct calls or provide information.
  • Discuss goods or services information with customers or patrons.
  • Maintain call records.
  • Provide basic health care services.
  • Refer customers to appropriate personnel.
  • Relay information between personnel.
  • Report maintenance or equipment problems to appropriate personnel.