How do they match: Public Safety Telecommunicators

  • Call Person
  • Call Taker

  • Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

  • Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
  • Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.
  • Provide emergency medical instructions to callers.
  • Question callers to determine their locations and the nature of their problems to determine type of response needed.
  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
  • Record details of calls, dispatches, and messages.

  • Answer telephones to direct calls or provide information.
  • Maintain call records.