How do they match: Public Safety Telecommunicators

  • 911 Operator
  • 911 Emergency Services Dispatcher
  • Service Dispatcher
  • Operator
  • Alarm Operator
  • Communications Operator
  • Emergency Operator
  • Emergency Communications Operator
  • Police Communications Operator
  • Protective Signal Operator
  • Reach Operator
  • Telecommunications Operator

  • Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

  • Operate and maintain mobile dispatch vehicles and equipment.
  • Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
  • Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.

  • Operate communications equipment or systems.
  • Operate vehicles or material-moving equipment.
  • Adjust office equipment to ensure proper operation.
  • Coordinate operational activities.
  • Discuss goods or services information with customers or patrons.
  • Interpret blueprints, specifications, or diagrams to inform installation, development or operation activities.
  • Monitor equipment operation to ensure proper functioning.
  • Provide basic health care services.
  • Refer customers to appropriate personnel.