How do they match: Public Safety Telecommunicators

  • 911 Dispatcher
  • 911 Emergency Dispatcher
  • 911 Emergency Services Dispatcher
  • Dispatch Manager
  • Dispatch Specialist
  • Dispatch Tech
  • Dispatch Technician
  • Dispatcher
  • Ambulance Dispatcher
  • Call Person
  • Communications Dispatcher
  • Emergency Dispatcher
  • Emergency Communications Dispatcher
  • Emergency Medical Dispatcher
  • Emergency Telecommunications Dispatcher
  • Emergency Vehicle Dispatcher
  • Fire Dispatcher
  • Fire Fighters Dispatcher
  • Forest Fire Fighters Dispatcher
  • Police Dispatcher
  • Police Communications Dispatcher
  • Police Radio Dispatcher
  • Police and Fire Dispatcher
  • Public Safety Dispatcher
  • Radio Dispatcher
  • Security Dispatcher
  • Service Dispatcher
  • Transportation Dispatcher

  • Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

  • Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
  • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
  • Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
  • Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.
  • Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
  • Operate and maintain mobile dispatch vehicles and equipment.
  • Record details of calls, dispatches, and messages.
  • Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.

  • Refer customers to appropriate personnel.
  • Relay information between personnel.
  • Report maintenance or equipment problems to appropriate personnel.