How do they match: Postal Service Clerks

  • Mail Agent

  • Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.
  • Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.
  • Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.
  • Rent post office boxes to customers.

  • Provide notifications to customers or patrons.
  • Refer customers to appropriate personnel.
  • Respond to customer problems or complaints.