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How do they match:
Insurance Claims and Policy Processing Clerks
20
Alternate Occupation Titles
Call
Center
Representative
Call
Center
Rep
Customer
Service
Representative
Customer
Service
Tech
Customer
Service
Technician
Service
Advisor
Agency
Service
Representative
Agency
Service
Rep
Claims
Customer
Service
Representative
Claims
Service
Representative
Claims
Service
Rep
Claims
Representative
Enrollment
Representative
Field Claims
Representative
Financial
Representative
Insurance
Customer
Service
Representative
Liability Claims
Representative
Open Claims
Representative
Personal Lines Insurance
Customer
Service
Representative
Premium
Representative
1
O*NET-SOC Description
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company
representatives.
2
Tasks
Interview clients and take their
calls
to provide
customer
service
and obtain information on claims.
Provide
customer
service
, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
7
Detailed Work Activities
Answer telephones to direct
calls
or provide information.
Calculate costs of goods or
services.
Discuss account status or activity with
customers
or patrons.
Interview employees,
customers
, or others to collect information.
Obtain personal or financial information about
customers
or applicants.
Provide notifications to
customers
or patrons.
Review
customer
insurance information.
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Abilities
Interests
Knowledge
Skills (Basic)
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Work Activities
Work Context
Work Styles
Work Values
Crosswalks
Military
Education
Occupation Handbook
SOC
DOT
RAPIDS
ESCO
Sites
My Next Move
Mi Próximo Paso
My Next Move for Veterans
Resource Center
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Code Connector
Partner sites
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U.S. Department of Labor
Related Sites
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Creative Commons CC-BY
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How do they match: 43-9041.00 - Insurance Claims and Policy Processing Clerks
by
U.S. Department of Labor, Employment and Training Administration
is licensed under a
Creative Commons Attribution 4.0 International License
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Site updated April 30, 2024
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