How do they match: Insurance Claims and Policy Processing Clerks

  • Call Center Representative
  • Call Center Rep
  • Customer Service Representative
  • Customer Service Tech
  • Customer Service Technician
  • Service Advisor
  • Agency Service Representative
  • Agency Service Rep
  • Claims Customer Service Representative
  • Claims Service Representative
  • Claims Service Rep
  • Claims Representative
  • Enrollment Representative
  • Field Claims Representative
  • Financial Representative
  • Insurance Customer Service Representative
  • Liability Claims Representative
  • Open Claims Representative
  • Personal Lines Insurance Customer Service Representative
  • Premium Representative

  • Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.

  • Interview clients and take their calls to provide customer service and obtain information on claims.
  • Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.

  • Answer telephones to direct calls or provide information.
  • Calculate costs of goods or services.
  • Discuss account status or activity with customers or patrons.
  • Interview employees, customers, or others to collect information.
  • Obtain personal or financial information about customers or applicants.
  • Provide notifications to customers or patrons.
  • Review customer insurance information.