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How do they match:
Insurance Claims and Policy Processing Clerks
7
Alternate Occupation Titles
Customer
Service Representative
Customer
Service Tech
Customer
Service Technician
Personal
Lines Insurance
Customer
Service Representative
Personal
Lines Insurance CSR
Claims
Customer
Service Representative
Insurance
Customer
Service Representative
1
O*NET-SOC Description
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and
related
documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
5
Tasks
Contact insured or other involved
persons
to obtain missing information.
Enter insurance- and claims-
related
information into database systems.
Interview clients and take their calls to provide
customer
service and obtain information on claims.
Prepare insurance claim forms or
related
documents, and review them for completeness.
Provide
customer
service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
5
Detailed Work Activities
Discuss account status or activity with
customers
or patrons.
Interview employees,
customers
, or others to collect information.
Obtain
personal
or financial information about
customers
or applicants.
Provide notifications to
customers
or patrons.
Review
customer
insurance information.
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Abilities
Interests
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Skills (Basic)
Skills (Cross-Functional)
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Work Styles
Work Values
Crosswalks
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DOT
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ESCO
Sites
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U.S. Department of Labor
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Creative Commons CC-BY
License
How do they match: 43-9041.00 - Insurance Claims and Policy Processing Clerks
by
U.S. Department of Labor, Employment and Training Administration
is licensed under a
Creative Commons Attribution 4.0 International License
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Site updated April 30, 2024
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