Details Report for:
11-9061.00 - Funeral Service Managers
Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.
This title represents an occupation for which data collection is currently underway.
Tasks | Tools & Technology | Wages & Employment
Tasks Save Table (XLS/CSV)
- Attend or make presentations at community events to promote funeral home services or build community relationships.
- Conduct market research and analyze industry trends.
- Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
- Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.
- Direct or monitor administrative, support, repair, or maintenance services for funeral homes.
- Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.
- Negotiate contracts for prearranged funeral services.
- Offer counsel and comfort to families and friends of the deceased.
- Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.
- Plan and implement sales promotions or other marketing strategies and activities for funeral home operations.
- Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.
- Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.
- Schedule funerals, burials, or cremations.
- Sell funeral services, products, or merchandise to clients.
- Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals.
- Set prices or credit terms for funeral products or services.
- Complete and maintain records such as state-required documents, tracking documents, or product inventories.
- Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.
- Explain goals, policies, or procedures to staff members.
- Identify skill development needs for funeral home staff.
- Interview and hire new employees.
- Schedule work hours for funeral home or contract employees.
Tools & Technology Save Table (XLS/CSV)
Tools used in this occupation:
| Autopsy tables or accessories — Body bridges; Embalming tables; Mortuary dressing tables; Mortuary operating tables |
| Cadaver carriers — Cremation stands; Mortuary cots |
| Cadaver lifter or transfer devices — Casket carriages; Casket lowering devices; Pallbearer casket carriages; Vault lowering devices (see all 7 examples) |
| Container trailers — Dump trailers |
| Conveyor roller — Mortuary roller systems |
| Dating or numbering machines — Numbering machines |
| Embalming vein drainage tubes — Jugular drain tubes |
| Medical suction cannulas or tubes or accessories — Cannula sets |
| Mortuary aspirators — Electric mortuary aspirators; Hydro-electric aspirators |
| Mortuary packs — Mouth formers |
| Protective gloves — Nitrile gloves; Protective latex gloves |
| Surgical trocars for general use or accessories — Trocars |
Technology used in this occupation:
| Accounting software — Financial reporting software |
| Data base user interface and query software — FPA Software MACCS; HMIS Advantage; Twin Tiers Technologies CIMS; Twin Tiers Technologies MIMS (see all 6 examples) |
| Electronic mail software — Email software |
| Internet browser software |
| Presentation software — funeralOne Life Tributes |
| Spreadsheet software — Microsoft Excel |
| Video creation and editing software — CodeJam MemoriesOnTV |
| Word processing software — Microsoft Word |
Wages & Employment Trends
National
Median wages data collected from Funeral Service Managers, Directors, Morticians, and Undertakers.
Employment data collected from Funeral Directors.
Industry data collected from Funeral Directors.
| Median wages (2010) | $26.12 hourly, $54,330 annual |
| Employment (2008) | 30,000 employees |
| Projected growth (2008-2018) | 
Average (7% to 13%)
|
| Projected job openings (2008-2018) | 9,600 |
| Top industries (2008) | Other Services (Except Public Administration) (85% employed in this sector)
Self-Employed (13%)
|
State & National
Source: Bureau of Labor Statistics 2010 wage data
and 2008-2018 employment projections
.
"Projected growth" represents the estimated change in total employment over the projections period (2008-2018). "Projected job openings" represent openings due to growth and replacement.