Details Report for:
11-9061.00 - Funeral Service Managers
Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.
This title represents an occupation for which data collection is currently underway.
- Attend or make presentations at community events to promote funeral home services or build community relationships.
- Conduct market research and analyze industry trends.
- Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
- Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.
- Direct or monitor administrative, support, repair, or maintenance services for funeral homes.
- Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.
- Negotiate contracts for prearranged funeral services.
- Offer counsel and comfort to families and friends of the deceased.
- Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.
- Plan and implement sales promotions or other marketing strategies and activities for funeral home operations.
- Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.
- Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.
- Schedule funerals, burials, or cremations.
- Sell funeral services, products, or merchandise to clients.
- Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals.
- Set prices or credit terms for funeral products or services.
- Complete and maintain records such as state-required documents, tracking documents, or product inventories.
- Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.
- Explain goals, policies, or procedures to staff members.
- Identify skill development needs for funeral home staff.
- Interview and hire new employees.
- Schedule work hours for funeral home or contract employees.
Tools used in this occupation:
|Autopsy tables or accessories — Body bridges; Embalming tables; Mortuary dressing tables; Mortuary operating tables|
|Cadaver carriers — Cremation stands; Mortuary cots|
|Cadaver lifter or transfer devices — Casket carriages; Casket lowering devices; Pallbearer casket carriages; Vault lowering devices (see all 7 examples)|
|Container trailers — Dump trailers|
|Conveyor roller — Mortuary roller systems|
|Dating or numbering machines — Numbering machines|
|Embalming vein drainage tubes — Jugular drain tubes|
|Mortuary aspirators — Electric mortuary aspirators; Hydro-electric aspirators|
|Mortuary packs — Mouth formers|
|Protective gloves — Nitrile gloves; Protective latex gloves|
|Surgical trocars for general use or accessories — Trocars|
Technology used in this occupation:
|Accounting software — Financial reporting software|
|Data base user interface and query software — FPA Software MACCS; HMIS Advantage; Twin Tiers Technologies CIMS; Twin Tiers Technologies MIMS (see all 6 examples)|
|Electronic mail software — Email software|
|Internet browser software|
|Office suite software — Microsoft Office software|
|Presentation software — funeralOne Life Tributes|
|Spreadsheet software — Microsoft Excel|
|Video creation and editing software — CodeJam MemoriesOnTV|
|Word processing software — Microsoft Word|
|100||Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.|
|61||Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.|
|56||Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.|
|17||Artistic — Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.|
|17||Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.|
|6||Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.|
|89||Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.|
|78||Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.|
|72||Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.|
|67||Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.|
|64||Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.|
|28||Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.|
Wages & Employment Trends
|Median wages (2012)||$32.08 hourly, $66,720 annual|
|Employment (2012)||9,000 employees|
|Projected growth (2012-2022)||Average (8% to 14%)|
|Projected job openings (2012-2022)||3,200|
|Top industries (2012)||
Other Services (Except Public Administration) (98% employed in this sector)
State & National
Source: Bureau of Labor Statistics 2012 wage data and 2012-2022 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.
Job Openings on the Web
for Funeral Service Managers
State & National Job Banks
Sources of Additional Information
Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.
- Funeral Service Occupations . Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook, 2014-15 Edition.