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Details Report for:
15-1152.00 - Computer Network Support Specialists

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption.

This title represents an occupation for which data collection is currently underway.

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Tasks  |  Tools & Technology  |  Education  |  Credentials  |  Interests  |  Work Values  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks   Save Table (XLS/CSV)

  • Analyze network data to determine network usage, disk space availability, or server function.
  • Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
  • Configure security settings or access permissions for groups or individuals.
  • Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
  • Document network support activities.
  • Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
  • Identify the causes of networking problems, using diagnostic testing software and equipment.
  • Install and configure wireless networking equipment.
  • Install network software, including security or firewall software.
  • Install new hardware or software systems or components, ensuring integration with existing network systems.
  • Install or repair network cables, including fiber optic cables.
  • Perform routine maintenance or standard repairs to networking components or equipment.
  • Test computer software or hardware, using standard diagnostic testing equipment and procedures.
  • Troubleshoot network or connectivity problems for users or user groups.
  • Analyze and report computer network security breaches or attempted breaches.
  • Back up network data.
  • Create or revise user instructions, procedures, or manuals.
  • Create or update technical documentation for network installations or changes to existing installations.
  • Document help desk requests and resolutions.
  • Maintain logs of network activity.
  • Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification.
  • Provide telephone support related to networking or connectivity issues.
  • Research hardware or software products to meet technical networking or security needs.
  • Run monthly network reports.
  • Test repaired items to ensure proper operation.
  • Train users in procedures related to network applications software or related systems.

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Tools & Technology   Save Table (XLS/CSV)

Tools used in this occupation:

Access servers — Remote access servers
Circuit tester — Continuity testers; Test lights
Computer servers — Caching engines; Network address translation NAT appliances
Hard disk arrays — Redundant array of independent disks RAID systems
Laser fax machine — Laser facsimile machines
Network analyzers — Asynchronous transfer mode ATM analyzers; Port analyzer adapters; Synchronous optical network SONET analyzers; Throughput testers (see all 9 examples)
Notebook computers — Laptop computers
Photocopiers — Copy machines
Server load balancer — Load balancers
Voltage or current meters — Cable testers

Technology used in this occupation:

Administration software — Cisco Systems CiscoWorks; ifconfig *; ipconfig *; SolarWinds software (see all 7 examples)
Backup or archival software — EMC NetWorker; NovaStor NovaBACKUP; Roxio Retrospect; Tape backup system software (see all 5 examples)
Configuration management software — Automated installation software; EMC Ionix Network Configuration Manager; Microsoft Windows Sysprep; Patch and update management software (see all 5 examples)
Development environment software — Microsoft Visual Basic; Microsoft Visual Basic Scripting Edition VBScript; Ruby *
Electronic mail software — Email software; IBM Lotus Notes; Microsoft Exchange Server
Filesystem software — File server software; File system software; IBM Tivoli NetView Distribution Manager
Network monitoring software — Dartware InterMapper; Ethereal *; tcpdump *; WildPackets OmniPeek Network Analyzer (see all 35 examples)
Network security or virtual private network VPN management software — Intrusion prevention system IPS software; Network and system vulnerability assessment software; NIKSUN NetDetector; Sonicwall SonicOS Enhanced (see all 9 examples)
Operating system software — Apple Macintosh OS; Hewlett Packard HP-UX; Microsoft Hyper-V Server; Microsoft Windows (see all 12 examples)
Transaction security and virus protection software — Encryption software; Packet filter software; Ping Identity software; Root kit detection software (see all 7 examples)

* Software developed by a government agency and/or distributed as freeware or shareware.

See all 47 T2 categories

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Education

This occupation may require a background in the following science, technology, engineering, and mathematics (STEM) educational disciplines:

Computer Science — Computer and Information Sciences, General; Computer and Information Systems Security; Computer Systems Analysis/Analyst; Computer Systems Networking and Telecommunications

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Credentials

Find Training Find Certifications Find Apprenticeships

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Interests   Save Table (XLS/CSV)


Occupational Interest
Interest
83   Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
50   Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
45   Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
28   Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
  Artistic — Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
  Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

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Work Values   Save Table (XLS/CSV)


Extent
Work Value
72   Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
67   Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
61   Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
50   Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
50   Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
33   Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

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Wages & Employment Trends

Median wages (2013) $28.93 hourly, $60,180 annual
State wages Local Salary Info
 
Employment (2012) 175,000 employees
Projected growth (2012-2022) Slower than average (3% to 7%) Slower than average (3% to 7%)
Projected job openings (2012-2022) 39,600
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2013 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

Find Jobs Job Banks

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

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