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Details Report for:
49-2011.00 - Computer, Automated Teller, and Office Machine Repairers

Repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.

Sample of reported job titles: Computer Technician, Field Service Engineer, Service Technician, Field Engineer, Computer Repair Technician, Customer Service Engineer, Field Service Technician, Computer Consultant, Copier Technician, Electronics Technician

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Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks   Save Table (XLS/CSV)


Importance
Category Task
92   Core Converse with customers to determine details of equipment problems.
90   Core Reassemble machines after making repairs or replacing parts.
86   Core Travel to customers' stores or offices to service machines or to provide emergency repair service.
84   Core Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
82   Core Advise customers concerning equipment operation, maintenance, or programming.
82   Core Test new systems to ensure that they are in working order.
82   Core Assemble machines according to specifications, using hand or power tools and measuring devices.
80   Core Operate machines to test functioning of parts or mechanisms.
79   Core Maintain records of equipment maintenance work or repairs.
78   Core Install and configure new equipment, including operating software or peripheral equipment.
77   Core Maintain parts inventories and order any additional parts needed for repairs.
76   Core Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.
73   Core Align, adjust, or calibrate equipment according to specifications.
73   Core Test components or circuits of faulty equipment to locate defects, using oscilloscopes, signal generators, ammeters, voltmeters, or special diagnostic software programs.
72   Core Repair, adjust, or replace electrical or mechanical components or parts, using hand tools, power tools, or soldering or welding equipment.
72   Core Complete repair bills, shop records, time cards, or expense reports.
71   Core Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.
70   Core Clean, oil, or adjust mechanical parts to maintain machines' operating efficiency and to prevent breakdowns.
69   Core Enter information into computers to copy programs from one electronic component to another or to draw, modify, or store schematics.
69   Core Read specifications, such as blueprints, charts, or schematics, to determine machine settings or adjustments.
69   Core Lay cable and hook up electrical connections between machines, power sources, and phone lines.
67   Core Analyze equipment performance records to assess equipment functioning.
62   Core Fill machines with toners, inks, or other duplicating fluids.
59   Core Train new repairers.
55   Supplemental Calibrate testing instruments.

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Tools & Technology   Save Table (XLS/CSV)

Tools used in this occupation:

Bare printed circuit boards — Field replaceable units FRU
Cable accessories — Cable verifiers
Drill press or radial drill — Drill presses
Multimeters — Digital multimeters
Network analyzers — Asynchronous transfer mode ATM analyzers; Synchronous optical network SONET analyzers; T-Birds; Telecommunication analyzers
Ohmmeters — Digital ohmmeters
Screwdrivers — Flathead screwdrivers
Signal generators — Portable signal generators; Test pattern generators
Stripping tools — Wire strippers
Vacuum cleaners — Mini vacuums

Technology used in this occupation:

Configuration management software — Symantec Altiris Deployment Solution
Electronic mail software — Email software; Microsoft Outlook
Enterprise application integration software — Extensible markup language XML; Extensible stylesheet language XSL; IBM WebSphere
Filesystem software — Symantec Norton Utilities
Helpdesk or call center software — Call tracking software
Internet browser software — Microsoft Internet Explorer *; Web browser software
Operating system software — Linux; Microsoft Windows; UNIX
Spreadsheet software — Microsoft Excel
Transaction security and virus protection software — Symantec Norton Antivirus; Virus detection software
Web platform development software — Hypertext markup language HTML; JavaScript; Microsoft Active Server Pages ASP

* Software developed by a government agency and/or distributed as freeware or shareware.

See all 49 T2 categories

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Knowledge   Save Table (XLS/CSV)


Importance
Knowledge
97   Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
90   Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
66   Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
65   English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
65   Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
58   Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
55   Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
50   Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
49   Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
45   Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
38   Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
37   Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
32   Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
30   Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
30   Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
30   Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
29   Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
27   Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
21   Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
17   Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
14   Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
10   Foreign Language — Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
  Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
  History and Archeology — Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
  Philosophy and Theology — Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
  Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
  Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
  Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
  Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
  Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
 Fine Arts — Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
 Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
 Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

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Skills   Save Table (XLS/CSV)


Importance
Skill
66   Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
63   Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
63   Repairing — Repairing machines or systems using the needed tools.
60   Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
60   Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
60   Speaking — Talking to others to convey information effectively.
56   Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
56   Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
56   Time Management — Managing one's own time and the time of others.
56   Troubleshooting — Determining causes of operating errors and deciding what to do about it.
53   Equipment Selection — Determining the kind of tools and equipment needed to do a job.
53   Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
50   Coordination — Adjusting actions in relation to others' actions.
50   Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
47   Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
47   Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
47   Operation and Control — Controlling operations of equipment or systems.
47   Service Orientation — Actively looking for ways to help people.
47   Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
47   Writing — Communicating effectively in writing as appropriate for the needs of the audience.
44   Instructing — Teaching others how to do something.
41   Installation — Installing equipment, machines, wiring, or programs to meet specifications.
41   Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
41   Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
41   Negotiation — Bringing others together and trying to reconcile differences.
41   Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
38   Persuasion — Persuading others to change their minds or behavior.
35   Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
35   Technology Design — Generating or adapting equipment and technology to serve user needs.
25   Operations Analysis — Analyzing needs and product requirements to create a design.
25   Science — Using scientific rules and methods to solve problems.
22   Mathematics — Using mathematics to solve problems.
19   Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
19   Programming — Writing computer programs for various purposes.
13   Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.

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Abilities   Save Table (XLS/CSV)


Importance
Ability
72   Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
69   Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
66   Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
66   Near Vision — The ability to see details at close range (within a few feet of the observer).
66   Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
66   Speech Clarity — The ability to speak clearly so others can understand you.
63   Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
63   Speech Recognition — The ability to identify and understand the speech of another person.
63   Written Comprehension — The ability to read and understand information and ideas presented in writing.
60   Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
60   Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
60   Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
60   Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
60   Written Expression — The ability to communicate information and ideas in writing so others will understand.
53   Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
53   Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
53   Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
50   Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
50   Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
47   Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
47   Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
47   Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
47   Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
47   Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
41   Far Vision — The ability to see details at a distance.
41   Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
38   Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
38   Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
38   Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.
35   Memorization — The ability to remember information such as words, numbers, pictures, and procedures.
31   Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
31   Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
31   Response Orientation — The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
31   Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
28   Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
28   Rate Control — The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
28   Reaction Time — The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
28   Spatial Orientation — The ability to know your location in relation to the environment or to know where other objects are in relation to you.
25   Sound Localization — The ability to tell the direction from which a sound originated.
25   Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
25   Wrist-Finger Speed — The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
22   Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
22   Peripheral Vision — The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
22   Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
19   Glare Sensitivity — The ability to see objects in the presence of glare or bright lighting.
19   Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
19   Night Vision — The ability to see under low light conditions.
19   Speed of Limb Movement — The ability to quickly move the arms and legs.
16   Dynamic Strength — The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
16   Gross Body Equilibrium — The ability to keep or regain your body balance or stay upright when in an unstable position.
  Dynamic Flexibility — The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
 Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.

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Work Activities   Save Table (XLS/CSV)


Importance
Work Activity
91   Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Read technical information needed to perform maintenance or repairs.
89   Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Enter codes or other information into computers.
  • Install programs onto computer or computer-controlled equipment.
87   Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
86   Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
85   Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
79   Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
77   Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
77   Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Confer with customers or users to assess problems.
77   Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
75   Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
  • Analyze test or performance data to assess equipment operation.
71   Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
70   Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
  • Test electrical circuits or components for proper functioning.
  • Test mechanical equipment to ensure proper functioning.
  • Test mechanical systems to ensure proper functioning.
70   Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
  • Lubricate equipment to allow proper functioning.
  • Maintain work equipment or machinery.
  • Repair worn, damaged, or defective mechanical parts.
  • Replace worn, damaged, or defective mechanical parts.
70   Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
68   Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
66   Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
65   Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
63   Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
  • Travel to work sites to perform installation, repair or maintenance work.
59   Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
57   Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
55   Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
54   Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
  • Adjust equipment to ensure optimal performance.
  • Align equipment or machinery.
  • Assemble mechanical components or machine parts.
  • Calibrate equipment to specifications.
  • Connect electrical components or equipment.
  • Disassemble equipment to inspect for deficiencies.
  • Install electrical components, equipment, or systems.
  • Lay cables to connect equipment.
  • Reassemble equipment after repair.
53   Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
53   Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Document operational activities.
  • Maintain repair or maintenance records.
52   Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
  • Clean equipment, parts, or tools to repair or maintain them in good working order.
52   Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
50   Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
49   Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
48   Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
45   Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Train customers in the use of products.
  • Train others in operational procedures.
44   Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
43   Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
43   Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
41   Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
41   Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
40   Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
38   Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
36   Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
  • Maintain inventories of materials, equipment, or products.
  • Order materials, supplies, or equipment.
35   Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
32   Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
12   Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

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Work Context   Save Table (XLS/CSV)

Work Context
Percentage of Top Responses
Telephone — How often do you have telephone conversations in this job?


87     Every day
Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?


72     Every day
19     Once a week or more but not every day
Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?


58     Constant contact with others
36     Contact with others most of the time
Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?


49     A lot of freedom
44     Some freedom
Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?


71     Every day
11     Once a week or more but not every day
16     Once a year or more but not every month
Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?


56     A lot of freedom
26     Some freedom
13     Very little freedom
Electronic Mail — How often do you use electronic mail in this job?


76     Every day
17     Never
Work With Work Group or Team — How important is it to work with others in a group or team in this job?


53     Extremely important
23     Very important
18     Important
Deal With External Customers — How important is it to work with external customers or the public in this job?


41     Extremely important
48     Very important
Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?


42     Extremely important
27     Very important
31     Important
Time Pressure — How often does this job require the worker to meet strict deadlines?


55     Every day
17     Once a week or more but not every day
24     Once a year or more but not every month
Level of Competition — To what extent does this job require the worker to compete or to be aware of competitive pressures?


40     Extremely competitive
35     Highly competitive
Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?


54     Every day
15     Once a month or more but not every week
18     Once a year or more but not every month
Impact of Decisions on Co-workers or Company Results — How do the decisions an employee makes impact the results of co-workers, clients or the company?


52     Very important results
12     Important results
16     Moderate results
15     No results
Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?


19     Extremely important
56     Very important
13     Important
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?


55     Continually or almost continually
13     More than half the time
21     Never
Spend Time Sitting — How much does this job require sitting?


30     Continually or almost continually
25     More than half the time
23     About half the time
22     Less than half the time
In an Enclosed Vehicle or Equipment — How often does this job require working in a closed vehicle or equipment (e.g., car)?


40     Every day
20     Once a week or more but not every day
12     Once a month or more but not every week
23     Never
Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?


16     Very high responsibility
20     High responsibility
43     Moderate responsibility
12     Limited responsibility
Duration of Typical Work Week — Number of hours typically worked in one week.


33     More than 40 hours
44     40 hours
23     Less than 40 hours
Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?


25     Every day
28     Once a month or more but not every week
34     Once a year or more but not every month
Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?


23     Extremely important
21     Very important
18     Important
16     Fairly important
22     Not important at all
Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?


16     Continually or almost continually
33     More than half the time
14     About half the time
17     Less than half the time
21     Never
Letters and Memos — How often does the job require written letters and memos?


19     Every day
27     Once a year or more but not every month
22     Never
Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?


14     Moderately close (at arm's length)
49     Slightly close (e.g., shared office)
28     I work with others but not closely (e.g., private office)
Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job?


19     Every day
15     Once a week or more but not every day
15     Once a month or more but not every week
24     Once a year or more but not every month
28     Never
Spend Time Standing — How much does this job require standing?


18     More than half the time
35     About half the time
47     Less than half the time
Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job?


20     Very high responsibility
16     Moderate responsibility
14     Limited responsibility
40     No responsibility
Cramped Work Space, Awkward Positions — How often does this job require working in cramped work spaces that requires getting into awkward positions?


27     Once a week or more but not every day
32     Once a year or more but not every month
28     Never
Degree of Automation — How automated is the job?


15     Highly automated
27     Moderately automated
43     Slightly automated
15     Not at all automated
Consequence of Error — How serious would the result usually be if the worker made a mistake that was not readily correctable?


20     Extremely serious
11     Serious
28     Fairly serious
38     Not serious at all
Exposed to Minor Burns, Cuts, Bites, or Stings — How often does this job require exposure to minor burns, cuts, bites, or stings?


26     Every day
19     Once a year or more but not every month
52     Never
Pace Determined by Speed of Equipment — How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)


20     Very important
27     Important
13     Fairly important
40     Not important at all
Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?


14     Every day
18     Once a month or more but not every week
24     Once a year or more but not every month
39     Never
Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions?


23     Every day
13     Once a year or more but not every month
59     Never
Indoors, Not Environmentally Controlled — How often does this job require working indoors in non-controlled environmental conditions (e.g., warehouse without heat)?


17     Once a week or more but not every day
48     Once a year or more but not every month
31     Never
Spend Time Kneeling, Crouching, Stooping, or Crawling — How much does this job require kneeling, crouching, stooping or crawling?


12     Continually or almost continually
36     Less than half the time
42     Never
Spend Time Walking and Running — How much does this job require walking and running?


19     About half the time
63     Less than half the time
16     Never
Spend Time Bending or Twisting the Body — How much does this job require bending or twisting your body?


12     Continually or almost continually
27     Less than half the time
49     Never
Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?


15     Once a week or more but not every day
25     Once a year or more but not every month
51     Never
Very Hot or Cold Temperatures — How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?


12     Once a week or more but not every day
33     Once a year or more but not every month
47     Never
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?


17     Every day
17     Once a year or more but not every month
61     Never
Exposed to Hazardous Equipment — How often does this job require exposure to hazardous equipment?


14     Every day
19     Once a year or more but not every month
66     Never
Extremely Bright or Inadequate Lighting — How often does this job require working in extremely bright or inadequate lighting conditions?


15     Once a week or more but not every day
24     Once a year or more but not every month
58     Never
Public Speaking — How often do you have to perform public speaking in this job?


11     Every day
69     Never
Work Schedules — How regular are the work schedules for this job?


40     Irregular (changes with weather conditions, production demands, or contract duration)
60     Regular (established routine, set schedule)
Exposed to Hazardous Conditions — How often does this job require exposure to hazardous conditions?


16     Once a week or more but not every day
21     Once a year or more but not every month
61     Never
Deal With Physically Aggressive People — How frequently does this job require the worker to deal with physical aggression of violent individuals?


20     Once a week or more but not every day
80     Never
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection — How much does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?


14     Once a week or more but not every day
86     Never
Exposed to High Places — How often does this job require exposure to high places?


23     Once a year or more but not every month
74     Never
Spend Time Keeping or Regaining Balance — How much does this job require keeping or regaining your balance?


27     Less than half the time
72     Never
Outdoors, Under Cover — How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)?


14     Once a year or more but not every month
84     Never
Exposed to Radiation — How often does this job require exposure to radiation?


91     Never
Spend Time Climbing Ladders, Scaffolds, or Poles — How much does this job require climbing ladders, scaffolds, or poles?


15     Less than half the time
85     Never
In an Open Vehicle or Equipment — How often does this job require working in an open vehicle or equipment (e.g., tractor)?


95     Never
Exposed to Disease or Infections — How often does this job require exposure to disease/infections?


98     Never
Exposed to Whole Body Vibration — How often does this job require exposure to whole body vibration (e.g., operate a jackhammer)?


98     Never

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Job Zone   Save Table (XLS/CSV)

Title Job Zone Three: Medium Preparation Needed
Education Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Related Experience Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Job Training Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include food service managers, electricians, agricultural technicians, legal secretaries, occupational therapy assistants, and medical assistants.
SVP Range (6.0 to < 7.0)

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Education


Percentage of Respondents
Education Level Required
35   Some college, no degree
29   Associate's degree
14   Post-secondary certificate Help

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Credentials

Find Training Find Certifications Find Licenses Find Apprenticeships

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Interests   Save Table (XLS/CSV)


Occupational Interest
Interest
100   Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
67   Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
61   Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
28   Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
17   Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
  Artistic — Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

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Work Styles   Save Table (XLS/CSV)


Importance
Work Style
87   Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
86   Integrity — Job requires being honest and ethical.
85   Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
79   Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
78   Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
77   Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
75   Initiative — Job requires a willingness to take on responsibilities and challenges.
74   Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
72   Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
72   Persistence — Job requires persistence in the face of obstacles.
67   Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
65   Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
60   Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
60   Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
53   Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
40   Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

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Work Values   Save Table (XLS/CSV)


Extent
Work Value
56   Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
50   Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
47   Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
39   Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
39   Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
28   Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

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Related Occupations   Save Table (XLS/CSV)

15-1151.00 Computer User Support Specialists   Bright Outlook Bright Outlook  
17-3023.03 Electrical Engineering Technicians   Green Occupation Green
27-4011.00 Audio and Video Equipment Technicians
27-4012.00 Broadcast Technicians
49-2021.01 Radio Mechanics
49-2022.00 Telecommunications Equipment Installers and Repairers, Except Line Installers
49-2091.00 Avionics Technicians
49-2097.00 Electronic Home Entertainment Equipment Installers and Repairers
49-2098.00 Security and Fire Alarm Systems Installers
49-9031.00 Home Appliance Repairers

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Wages & Employment Trends

Median wages (2013) $17.50 hourly, $36,390 annual
State wages Local Salary Info
 
Employment (2012) 133,000 employees
Projected growth (2012-2022) Slower than average (3% to 7%) Slower than average (3% to 7%)
Projected job openings (2012-2022) 32,800
State trends Employment Trends
 
Top industries (2012)
Wholesale Trade (27% employed in this sector)

Source: Bureau of Labor Statistics 2013 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

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