Job Title
End User Support Specialist I
Agency
Texas A&M International University
Department
Office Of Information Technology
Proposed Minimum Salary
$20.08 hourly
Job Location
Laredo, Texas
Job Type
Staff
Job Description
Job Summary
The End User Support Specialist I, under general supervision, performs routine end user support functions.
Essential Duties and Responsibilities
Troubleshoots a variety of end user computing and connectivity issues. Confers with personnel in resolving problems involving procedural and technical matters. Evaluates and follows through on issues and problems until resolved or escalated. Researches problems and recommends solutions.
Provides established guidance, recommendations, and solutions in the use or selection of a variety of hardware and software products in order to achieve end user’s goals and in remain in accordance with policy requirements. Ensures work is accurate and in compliance with departmental or project quality standards.
Provides training to end users on the use of widely used applications and various specialized software applications. Serves on committees to develop technical standards and direction. Determines information needs and requirements by meeting with customers and technical staff.
Develops documentation for internal use by others in end user support areas. Provides resource estimates and progress reports. May provide input for the planning and budget process.
Assists end users with new technology deployments.
Assists with the evaluation of new technologies to determine their applicability with regards to end user needs.
This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.
Minimum Requirements
Education –Bachelor’s degree in applicable field experience.
Experience – Two years of related experience in IT.
An equivalent combination of education and experience.
Knowledge and Abilities
Knowledge of:
Word processing and spreadsheet applications.
Advanced IT, intermediate troubleshooting, client relations, formulating and contributing ideas
Information Technology Interface Library (ITIL).
Ability to:
- Multitask and work cooperatively with others.
Licensing / Professional Certification – None.
Physical Requirements – None.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervision of Others
This position generally does not supervise employees.
Other Requirements
Occasional evening and weekend work may be required.
Position requires on campus, face-to-face interactions.
Position requires maintaining a regular schedule of attendance on campus and in the workplace.
Salary: $20.08/hourly
INSTRUCTIONS TO APPLICANT: During the application process you have only one opportunity to enter the requested information, upload documents and Submit the application. You will not be able to make changes or add additional documents once you “Submit” the application materials. The software does not allow you to “Save” your application and return to complete the process at a later time. The page "My Experience" has an area provided under Resume/CV to drop or upload files. Be sure to include:
Resume
Cover Letter
At least 3 -5 professional references and their full contact information, and
Unofficial transcript(s) (if applicable)
Applications received by Texas A&M International University must have all job application data entered. Failure to provide all job application data could result in an invalid submission and a rejected application. “See resume” is not an acceptable entry in the job application.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Affirmative Action/Veterans/Disability Employer.
Texas A&M International University (TAMIU) is an international university, poised at the Gateway to Mexico and serving as the cultural and intellectual hub of a vibrant multilingual and multicultural community.
TAMIU provides over 7000 students with a learning environment anchored by the highest quality programs, built on a solid academic foundation in the arts and sciences. To fulfill its mission, the University offers a range of baccalaureate and masters programs and the Doctor of Philosophy degree in International Business. Programs focus on developing undergraduate and graduate offerings with a progressive international agenda for global study and understanding across all disciplines.
TAMIU prepares students for leadership roles in an increasingly complex, culturally diverse state, national, and global society. Through instruction, faculty and student research, and public service, TAMIU improves the quality of lives for citizens of the border region, the State of Texas, and national and international communities.
Texas A&M International University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.
If you need assistance in applying for this job, please contact (956) 326-2360.
Useful Links:
TAMIU Home Page (http://www.tamiu.edu/)
TAMIU Campus Tour
Employee Benefits (http://www.tamus.edu/business/benefits-administration/)
Safety & Security Notices
EEO Statement (http://www.tamiu.edu/adminis/ohr/eeo.shtml)
Non-discrimination/Sexual Harassment
Americans with Disabilities Act (http://www.tamiu.edu/adminis/ohr/ada.shtml)
Veterans Employment Preference
Former Foster Child Employment Preference (http://www.tamiu.edu/adminis/ohr/formerfoster.shtml)
Selective Service
Other TAMU System Job Opportunities (http://apps.system.tamus.edu/jobsearch/)
