Job Opening: Customer Service Representative

JonLe Heating & Cooling is looking for that special someone with a true 'customer first mentality' to fill our Customer Service Representative position. Want to work for a great company? Join JonLe Heating and Cooling! For over 60 years we have provided premier residential and commercial heating and cooling service to the tri-state area. Come work for a company that cares about you and your family.

You will be the front-line service representative of the company, responsible for delivering the quality service experience that includes listening and understanding the customers' needs and expectations. 

What you'll do each day:

• Receive incoming calls from customers in need of heating or cooling demands. 
• Engaging in appropriate conversation with the customer to determine their needs and contact information. 
• Entering accurate data and detailed notes about the customer and service needs. Accuracy while multi-tasking is essential. 
• Other duties as assigned by Supervisor. 

Our Great Benefits:

• Health insurance
• Dental and Vision Insurance
• Life and AD&D Insurance

Schedule:

This position is in office (located at: 4117 Bridgetown Road Cincinnati, OH 45211) from 8 am to 5 pm Monday -- Friday, some Saturdays in rotation 7 am -- 3 pm and must be available to offer on call support when scheduled.

EOE/AAP/M/F/V/D/SO

Requirements

• Employees must be able to pass pre-employment screening including a background check and drug screening. 
• Must be able to learn and master Customer Service computer software programs required by this position. 
• Highly organized with exceptional follow-through and attention to detail.
• Demonstrates a positive and professional approach to supporting the operation and customers.
• Must be able to work Saturdays in a rotating schedule (7 am to 3 pm).