Responsible for all Marketing programs and projects throughout Mille Lacs Health System and helps generate awareness and preference for MLHS services. Creates, plans, coordinates and implements appropriate media platforms and provides promotional support as appropriate. Supports MLHS in achieving its strategic plans by supporting all healthcare services lines. Works internally and externally to promote positive image of MLHS through involvement with projects both inside and outside the organization.
All duties are the essential functions of this job.
People and Culture: Demonstrates leadership in employee human resource management, healthy and productive department work culture and management of standards of performance and behavior. Create the vision for staff and the framework for services, promotes goal alignment, employee engagement and integration with the team, along with change and conflict management strategies and solutions. Is a good listener and follows through to ensure positive outcomes.
Quality: Demonstrates a priority for process management to align with positive patient outcomes and safety. Uses applicable process improvement tools and methods to continuously improve safety and outcomes within department and across the organization. Continuously learning and modifying processes to grow self and the team, while developing stakeholders to align with change, strategic goals and performance improvement initiatives. Will be responsible to collaboratively manage projects.
Customer Service :. Aligns services, processes and procedures to meet service excellence for internal and external customer, vendors and payers. Manages service recovery as well as written and verbal communication from team towards all internal and external customers. Uses service framework in alignment with organizational directives.
Growth and Facilities: Drives revenue increases and improves efficiency to reduce expenses. Uses systems thinking and collaboratively provides for and supports the marketing of the department and organization. Demonstrate knowledge, understanding and compliance with all regulations set by external regulatory agencies and internal policies. Manages self, and is flexible and able to quickly adapt to and lead change.
Finance: Demonstrates the ability to plan, execute and monitor departmental financial functions. Prepares and manages budget, resources and assets. Measures and monitors the success metrics for the assigned department.
Community and Relationships: Demonstrate capacity of connecting with and serving the community and partners with the services of the organization both internally and externally. Supports the mission, vision and demonstrates the values of the organization. Builds trust and cultivates relationships both ethically and professionally. Communicates inclusively and collaboratively with all stakeholders.
Required Education and Experience
Two or more years of experience in healthcare marketing
Must be a highly organized self-starter, capable of working with no supervision, and making independent decisions.
Excellent communication skills and the ability to work with a variety of individuals on a variety of tasks simultaneously is required.
Must like doing strategic work.
Must demonstrate an understanding of the surrounding area and be familiar with all services offered and provided.
Requires some knowledge of photography including taking photos, knowledge of photo-shop and an understanding of cameras, multi-media writing skills, and an eye for the creative.
Must be able to communicate not only across departments but across the many other outside agencies and vendors associated with Mille Lacs Health System.
Must have a valid Minnesota driver's license.
Preferred Education and Experience
Master's degree in marketing, communications, journalism or public relations preferred.
Position Type/Expected Hours of Work
Typically, Monday-Friday with potential events on evenings and weekends.
