This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6498819
Join the largest manufacturer of tile and natural stone in the United
States and watch your career stand out with Dal-Tile, a subsidiary of
Mohawk Industries.
Our close-knit team of dedicated professionals has made us the success
we are today. In exchange for their hard work, we support our people
with a family-friendly work environment, a commitment to promoting from
within, unique benefits that go beyond just medical and dental, and a
belief that every employee deserves a productive life outside of work.
If this sounds outstanding to you, take the first step forward and
explore a career with Dal-Tile.
Dal-Tile is currently seeking an exceptional Customer Service
Representative to join our TEAM! As the Customer Service Representative,
we need someone who is ready to provide a variety of support such as
servicing walk-in customers, answering customer inquiries, provide
samples and complete sales transactions.
Primary Objective
To ensure effective and efficient coordination between the Company and
its customers with a high level of service and support.
Major Function and Scope
Provides customer account management which may include, but is not
limited to, order entry, order inquiry, product information, order
status, pricing, stock check and transportation management in a call
center environment.
Provides customer service for a high volume of inbound calls using ACD
(Automated Call Distribution).
Responsible for keying in orders, processing faxes and preparation of
reports.
Interfaces with various groups including, but not limited to, internal
teams and SSCs, to address customer inquiries and order issues from
order entry to order delivery.
Participates in special projects and performs additional duties as
required.
Experience and Knowledge Required
High School Diploma or GED equivalency required.
3+ years call center or customer service experience. Focus on customer
account management preferred. Prior textile industry knowledge is
preferred.
Competencies
Excellent oral and written communication skills with a demonstrated
ability to interact effectively with individuals at all levels in the
organization required. Good voice quality that is conversational and
professional. Ability to interpret and follow oral and written
instructions, policies, guidelines, and processing standards. Ability to
demonstrate strong organizational and problem-solving skills required.
Ability to demonstrate strong interpersonal relationship building
skills. Must have a moderate level of computer skills in Word and Excel.
Must be detail oriented with the ability to multi-task, manage
priorities and manage time effectively. Ability to work in a fast-paced
environment.
Other Pertinent Job Information
While performing the duties of this job, the employee is regularly
required to stand, use hands and reach with hands and arms. The employee
is required to walk, stoop, kneel, crouch or crawl. The employee may
sit, climb, balance, talk or hear. The associate must have the ability
to regularly lift up to 15-30 lbs and at certain times, you may be
required to safely lift up to 70 lbs. Tile boxes or other material that
are longer than 36 inches or more than 70 lbs. in weight require a team
lift. Specific vision abilities required by this position includes close
vision, peripheral vision, and ability to adjust focus. Reasonable
accommodations may be made to enable individuals with disabilities
We offer competitive salary and a comprehensive benefits package, career
opportunities, and an environment of creativity and growth. Examples
include: Company Match on 401k, Employee Purchase Discount, and Tuition
Reimbursement.
Dal-Tile is a proud supporter of our U.S. military, veterans and their
families - Thank You for Your Service
Active military, transitioning service members and veterans are strongly
encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer including
disability/veteran committed to an inclusive workplace and a proud Drugs
Don\'t Work participant.