Job Opening: Customer Service Representative

POSITION: Customer Service Representative

ESSENTIAL DUTIES: The Customer Service Representative plays a crucial role in our electric company by providing exceptional customer service and support to our customers. This position serves as the first point of contact for customers, handling inquiries, booking calls, and providing information related to our services and policies. The primary purpose of this role is to ensure customer satisfaction and maintain positive relationships with our valued clients.

QUALIFICATIONS: *High school diploma or equivalent (associate's degree preferred). *Proven experience in a customer service role, preferably in the electric or utility industry. *Excellent communication and interpersonal skills. *Strong problem-solving and conflict resolution abilities. *Ability to empathize with customers and provide effective solutions. *Proficiency in using computer systems and software for data entry and record-keeping. *Familiarity with customer relationship management (CRM) software or databases. *Knowledge of electric industry products, services, and terminology (preferred). *Ability to work effectively in a team environment. *Strong time management and organizational skills. *Attention to detail and accuracy in handling records and reports. *Microsoft Excel, Word, Outlook, and Teams.

WAGE: $15-$16 per hour depending on experience.

JOBSITE: Delta, Colorado.

HOW TO APPLY: If you meet the minimum requirements for this position, please click on "How to Apply" to view application information. You must be registered with Connecting Colorado to view the application information (registration is available at no cost).