Job Description
Senior Content Management Analyst- Tax Software-Remote
• Perform the analysis, research, and interpretation of state and federal tax rules and regulations and apply this knowledge through implementation of our proprietary software development application.
• Program tax return calculations, e-file paths and update user interface within proprietary software development application to conform to year-over-year agency changes.
• Self-test tax return calculations for accuracy, consistency and usability.
• Develop Form print positions to obtain state Agency approval of all assigned forms, within deadlines.
• Work closely with Forms Compliance to obtain forms approval from state Agencies.
• Analyze, interpret, prepare and input tax test data scenarios to obtain MeF (Modernized e-filing) Assurance Testing system approval from state or Federal Tax Agencies, within assigned deadlines.
• Coordinate and address any issues identified through Quality Assurance Teams: Forms Calculation, Forms Compliance and Programming.
• Provide assistance, coaching, and technical analysis to Associate Content Management Analysts.
• Monitor and triage customer issues throughout the year to increase overall quality of product.
• Serve as a resource and mentor to Content Management Analysts.
• Work in collaboration with other team (development, compliance, etc) to manage bugs and tooling improvements.
• Maintain assigned tax products during tax filing season based on review from Quality Assurance and feedback from users.
• Conduct research through electronic tax research tools (such as CCH IntelliConnect, State & Federal Websites)
Essential Skills and Responsibilities:
• Ability to Develop strong professional working relationships across several teams as well as state and local tax agencies, in order to proactively monitor changes to tax rules, trends, and mandates.
• Flexible, detail oriented, self-starter with positive attitude able to work in a collaborative environment.
• Ability to provide project status updates, upon request both verbally and in writing on a regular basis.
• Ensure assigned tasks are completed within established time frames for software delivery deadlines.
Minimum Qualifications:
• Bachelor's Degree in Business with an emphasis in Accounting, Finance, Computer Science, or equivalent work experience.
• Highly computer literate, including proficiency with MS Office Suite
• Ability to thrive in a deadline-driven environment.
• Excellent written and verbal communication skills. Ability to communicate fluently in English both verbally and in writing.
• Ability and willingness to work extended schedule as required to meet all project deadlines.
Preferred Qualifications:
• CPA, EA, Masters of Taxation, Masters of Accounting, or extensive tax experience is a plus.
• Fundamental knowledge of software requirements definition, project management, process design, and programming and/or computer operations experience is a plus.
• Prior Quality Assurance experience is a plus.
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
