Job Opening: Teller
- Company
- Northeast Bank
- Location
- Poland, ME
- Posted on
- May 12, 2024
This job was posted by https://joblink.maine.gov : For more information,
please see: https://joblink.maine.gov/jobs/1077528
Northeast Bank is a Maine-based, full-service community bank and a
national commercial real estate lender with offices in Boston, New York,
and LA. We are looking for motivated and talented individuals who want
to make an impact in a growing company that cares about its employees,
customers, and the communities it serves. If you are looking for a
growing organization that prioritizes its employees, we encourage you to
apply.
POSITION SUMMARY: Primarily serves as the Banks first
point-of-contact with customers who visit a Banking Center. Responsible
for accurately processing retail and commercial financial transactions,
providing customers with basic account information, and assisting
customers with selecting products and services based on their financial
needs and/or referring customers to other product specialists within the
Bank, as appropriate. Provides consistent and exemplary customer service
to Bank customers and visitors.
RESPONSIBILITIES: .
- Processes retail and commercial financial transactions, including
deposits, withdrawals, transfers, loan payments, and cashing checks.
- Provides customers with basic account information, such as account
balances, due dates, and/or recent account activity.
- Maintains knowledge on all the Banks product and service offerings
to effectively assist customers with their financial needs and make
recommendations to each customer served.
- Proactively generates consumer and small-business deposit account,
residential mortgage and small-business loan referrals.
- Actively participates in all sales, marketing, and promotional
campaigns.
- Answers customer inquiries and refers customers to the Lead Teller
and/or Banking Center Manager, or proper service area for issues
that cannot be resolved at the teller line.
- As applicable, assists customers in accessing safety deposit boxes.
- Represents the Bank in a manner that maintains and expands positive
relations with all customers, potential customers, and co-workers.
- Contributes to the fulfillment of Banking Center sales and service
goals.
- Answers and assists incoming callers with questions and requests;
route callers appropriately.
- As directed, sorts and distributes work from other Bank offices,
processes mail and overnight depository transactions.
- Records all transactions promptly, accurately, and in compliance
with established Bank policies and procedures.
- Maintains an adequate cash drawer at all times, and in accordance
with Bank policy; this includes buying and selling currency from the
vault as necessary.
- Balances cash drawer in accordance with Bank policy and procedures,
including periodic batching of cashed checks.
- Assists in ordering, receiving, verifying, and distributing cash.
- As directed, balances and replenishes cash in the ATM and Banking
Center vault.
- As directed, responsible for tracking information and preparing
basic reports.
- Performs routine daily Banking Center activities, which includes
balancing the Banking Center vault and completing miscellaneous
end-of-day tasks.
- Responsible for opening and/or closing the Banking Center.
- Meets expectations for attendance and punctuality.
- Complies with all applicable federal, state, and local laws and
regulations; and Northeast Bank policies and procedures.
- Participates in other activities as directed.
- Successfully pass technical and regulatory examinations required by
the Company.
KNOWLEDGE, SKILLS AND ABILITIES:
- High School Diploma or equivalent.
- 1-2 years of experience in banking, insurance, retail services,
hospitality, or other related field.
- Thoroughness and strict attention to detail.
- Excellent mathematical skills.
- Competence with computers and other office machinery.
- Proficient alpha/numeric data entry skills.
- Excellent customer service skills, attentiveness, information
retention, tact and diplomacy in dealing with both customers and
co-workers.
- Ability to maintain the highest level of confidentiality with all
information obtained.
- Ability to work in a fast-paced environment and under pressure as
needed.
- Ability to make sound decisions, which may include on-the-spot
decisions regarding customer transactions; weighing customer
satisfaction issues with the Banks exposure to loss or fraud and the
ability to think through and rationalize decisions.
- Have perspective capable of relating to individuals at all levels.
As unique situations present themselves, the incumbent must be
sensitive to the Bank needs, customer and employee goodwill, and the
public image.
PHYSICAL DEMANDS AND CONDITIONS:
Must be able to remain in a stationary position for long periods of
time.
Must have the ability to travel to support multiple banking centers with
a flexible schedule and reliable transportation.
Must be a