Job Opening: Service Coordinator

Service Coordinator

Location: Dublin, CA

Job Id: 1221

# of Openings: 1

SERVICE COORDINATOR ORR Corporation formed from the trunk of Clark Orr Sr.’s car when he began selling safety equipment more than 70 years ago. The company has since expanded, now encompassing ORR Protection and Inspection Logic. We support more than 250 employees across more than a dozen locations nationwide but we still maintain the principles of safety, family and integrity, we were built on. At ORR, we’re dedicated to providing protection for people, property and the environment. Learn more about our company culture here (https://youtu.be/j9MYVJLc9xE) .

JOB SUMMARY

ORR's Service Coordinators work closely with our customers, subcontractors, field operations and internal service account teams to assemble, schedule, dispatch and confirm optimally profitable and (Service Level Agreement) SLA Compliant schedules for Routine Service, Emergency/Demand and Repair Work in a timely manner.

• Create and Edit Field Orders in Enterprise Resource Planning (ERP)

• Audit Validity of Field Orders in ERP

• Dispatch Field Orders

• Schedule Subcontractors

• Cut Subcontractor Purchase order (PO)

• Work with Field Operations to Create Profit Driven Routine Service Schedules that meet Service Due Dates and Customer SLA’s

• Achieve Monthly On-Time Completion targets (to be defined)

• Confirm and coordinate Routine Service Schedules with Customer, Service Account Team, Subcontractor and Field Operations.

• Maintain accurate Field Order Statuses

• Work with Field Ops to Create and Obtain Profit Driven Schedules for Scheduled Repairs that meet Due Dates and Customer SLA’s

• Dispatch, Confirm and Coordinate Scheduled Repairs with Customer, Subcontractor, Service Account Team and Field Operations

• Take Emergency Service Call Requests via Phone, Email, Text, (Instant Message) IM or Portal from Customer, 3rd Party, Account Team or Others

• Dispatch, Confirm and Coordinate Emergency Service with Customer, Subcontractor, Service Account Team and Field Operations

• Achieve Daily, Weekly or Per Tech revenue targets (to be defined)

• Create Sales Order in ERP

• Confirm Quote function in ERP for Emergency Service

• Accurately enter Data into ERP or other Systems

• Respond promptly to Customer needs via email, phone, text, IM or Portal

• Maintain communication with customer or Account Team until resolution or hand off

• Customer Portal Entry

• Coordinate with Project and Project Management teams to ensure adequate, appropriate and efficient use of resources

• Respond to, enter, manage and maintain scheduled activities in ERP

• Assist with Subcontractor scheduling or escalation as needed

• Participate in internal and Customer meetings as required

• Conform to company quality system

QUALIFICATIONS

• Customer Service experience or demonstrated proficiency

• Analytical thinker

• Ability to excel in collaborative environments

• Ability to work independently

• Goal Oriented

• Can make data driven decisions quickly

• Understanding of spreadsheets and basic filters, formulas and functions

• Ability to excel in high pace environments

• Change Agent

• Data Entry Skills

  EDUCATION and/or EXPERIENCE

• HIgh School Diploma or Equivalent

• 2 Years experience in customer service, dispatch or general business administration

• Google Suite of Products

• Intermediate level user of Excel or equivalent

WORK ENVIRONMENT This role operates within an office setting, with the potential for hybrid / work-from-home capability

ONCE YOU JOIN OUR TEAM, YOU’LL GET TO ENJOY:

• Working for a company where the associates are viewed as the company’s greatest asset.

• Being part of something you can be proud of – making a difference in the health and wellness of people and our planet.

• A growing company with a first class reputation in our respective industries.

• A culture that is fun, family oriented and entrepreneurial.

• A company that offers a focus on work life balance and encouragement to make a big impact.

• A caring group of associates with a commitment to make the communities we work in better for all.

• Excellent benefits including 401(K), health, life, dental, tuition reimbursement and numerous perks such as training and development

  Equal Opportunity Employer / Vet / Disabled