Position Title
Computer Systems Administrator
Location
Headquarters-Troy, MI
Job Summary
This position is responsible for the configuration, deployment, and support of end user systems and infrastructure supporting the enterprise. Collaborates with cross functional teams to administer enterprise solutions with a focus on security, extensibility, performance, and maintainability, and in accordance with standards and operational best practices.
Job Responsibilities:
Perform configuration, deployment, and support of end user systems with a high degree of focus on client satisfaction, and in accordance with security standards and operational best practices.
Troubleshoot, analyze, resolve, and document a variety of complex problems associated with hardware, software, networking and peripherals.
Establish, document, and communicate methods/processes for testing, loading and configuring hardware and software in accordance with security standards and operational procedures.
Work with customers to clearly identify and resolve complaints and concerns.
Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar's internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies.
Job Requirements :
High School Diploma, GED, or foreign equivalent required.
Bachelor's degree preferred (Computer Systems, Information Technology or Security) or 4 years of end user support experience.
2 years in IT end user systems administration required.
Knowledge and understanding of Windows, Mac and Linux operating systems.
Experience creating, using and editing batch files, shell scripts, or other programming languages.
Ability to review and understand Windows event viewer.
Experience using remote management tools to support remote offices.
Knowledge of and experience using system management consoles (e.g., Active Directory, Console One, Altiris, Safeboot, etc.).
Knowledge of and experience working with desktop, laptop and thin client hardware.
Experience in computer networking.
Experience in customer service.
Experience in financial industry preferred.
Excellent verbal and written communication skills.
Excellent problem solving and analytical skills.
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Please see job description for required skills.
