FLSA Status: Hourly
Department: Client Services
Pay Scale: $23- $25 per hour
Summary:
The Scheduling Coordinator is a pivotal team member entrusted with the vital responsibility of orchestrating seamless schedules for our dedicated team of healthcare professionals. This multifaceted role demands a keen eye for detail, exceptional organizational skills, and adept communication skills to ensure the efficient and effective delivery of care services.
Essential Duties and Responsibilities:
To perform this job successfully, an individual will possess the skills, aptitudes, and abilities to perform each function proficiently. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
- Maintain Serengeti Care Partner's Mission, Vision, and Values by establishing and maintaining trusting partnerships with stakeholders, providing enhanced support services, and embracing the organization's guiding principles.
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- Support the site Client Care Manager with hiring and onboarding functions, including but not limited to creating caregiver profiles, obtaining required documents and licenses, training, facilitating peer interactions by actively engaging in conversations to confirm appointments, address concerns, accommodate unique scheduling preferences, and facilitate scheduling changes when applicable.
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- Collaborate closely with caregivers to ascertain their availability, preferences, and specific skills, ensuring appropriate client assignment with care plan needs.
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- Coordinate caregiver schedules to align with client care plans, ensuring a seamless integration of services and adherence to organizational objectives; ensuring continuous evaluation and fine-tuning of schedules to enhance efficiency and responsiveness to evolving client needs.
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- Utilize the organization's automated scheduling system to optimize staff allocation based on client need, staff availability, and skillset requirements; continuously analyze and adjust schedules to balance workloads and ensure timely and efficient service delivery.
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- Effectively communicate with caregivers by providing clear and concise instructions regarding client care expectations and special needs or protocols.
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- File and organize scheduling-related documentation systematically for ease of access and reporting purposes, including client scheduling activities, changes, and special requests, upholding meticulous standards of excellence.
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- Generate scheduling reports regularly to identify actionable opportunities, demonstrating an innate ability to navigate scheduling conflicts, overtime, or challenges with grace and efficacy, ensuring an uninterrupted continuum of care.
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- Establish an effective feedback loop with the Client Care Manager to relay any suggestions for process improvement or enhanced coordination,
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- Serve as a backup to Client Care Coordinators and Caregivers to provide immediate assistance in emergencies or absences. This includes doing new client intakes, assessments, and care planning.
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- Support with site administrative tasks.
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- Support the Payroll team by processing missed punches when received in writing by a caregiver.
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- Participates in Serengeti Care educational programs, including but not limited to leadership meetings, annual in-service programs, workshops, and continuing education programs.
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- Performs other duties as assigned.
Competencies:
- Organizational Mastery:Demonstrates exceptional organizational skills, attention to detail, and problem-solving with an aptitude for meticulous planning and multitasking in a fast-paced environment.
Effective Communication: Proficiently engages with ind viduals from diverse cultural and socio-economic backgrou
