Job Opening: Revenue Agent Bilingual - Spanish
- Company
- DEPARTMENT OF REVENUE
- Location
- MADISON, WI
- Posted on
- April 27, 2024
JOB REQUIREMENTS: Are you ready for a challenge? Come join our team of
professionals in these challenging and rewarding positions. The
Department of Revenue (DOR) is filling multiple Bilingual Revenue Agent
positions in our Customer Service and Compliance Bureaus. Candidates
must be fluent in English and Spanish. **To see the complete job
posting and apply for this job, go to
https://wisc.jobs/Pages/Welcome.aspx and search for the job posting
named \" Customer Service/Compliance Agent (Bilingual Revenue Agent
Bilingual - Spanish)\".** This recruitment will remain open until the
needs of the Department are met. There will be 2 initial applicant
reviews (see below) after which applications will continue to be
reviewed on a regular basis until positions are filled. 1st pull, all
materials must be submitted before 11:59 p.m. on Wednesday, May 15,
2024. 2nd pull, all materials must be submitted before 11:59 p.m. on
Wednesday, May 29, 2024. Discover what makes DOR such a great place to
work. Join a team that promotes strong collaboration and provides
opportunities for growth and professional challenge. Revenue Agents
enjoy a robust training culture with dedicated training time for
professional development and career advancement. You will receive
automatic pay progressions as you learn and grow in your position. Work
independently with opportunities for team projects We support a healthy
balance between your personal and professional life, including a
flexible work schedule. SEE THE COMPLETE JOB POSTING AND APPLY AT
https://wisc.jobs/Pages/Agency/DOR.aspx?unit=56600. Then, search for the
job posting named \" Customer Service/Compliance Agent (Bilingual
Revenue Agent Bilingual - Spanish)\". -POSITION SUMMARY- ALL: Provide
quality customer assistance and acquire additional information to help
customers with tax questions. Positions require a high degree of
independence, initiative, technical knowledge and ability to communicate
across the organization. CUSTOMER SERVICE: This position is responsible
for performing technical customer service in person, by phone, email,
and live chat, providing general taxpayer assistance to customers, and
educating taxpayers and department staff on a variety of tax and related
topics. This position is located in Madison. COLLECTIONS: These
positions are responsible for collecting overdue taxes and other
government debts by responding to customers and promoting tax
compliance, negotiating payment arrangements, initiating involuntary
collection actions, and using problem solving skills to identify
collection sources and move accounts to resolution. These positions also
review financial forms and a debtor\'s resources to determine ability to
pay. Work is done from the office in a call center environment.
Positions are in Madison, Milwaukee, Appleton, Green Bay, Eau Claire,
and Wausau. NOTE: FOR COLLECTIONS POSITIONS, the first several weeks of
employment may include some mandatory classroom training in Madison.
-JOB DETAILS- The department will conduct a criminal background check,
fingerprint check and tax compliance check on all finalists. Interview
results may be reused in accordance with the State of WI interview reuse
policy. Applicants must be eligible to work in the United States. The
Department of Revenue does not sponsor work or student visas, either at
time of hire or at any later time. DOR participates in E-Verify and will
provide the federal government with Form I-9 information for all new
employees to confirm authorization to work in the U.S. ***** OTHER
EXPERIENCE AND QUALIFICATIONS: **Ability to speak fluent English and
Spanish and to write fluent English is required; fluent writing in
Spanish is preferred. Both will be evaluated at later stages of the
selection process.** Qualified candidates will have experience with
all of the following: Experience providing customer service by phone, in
writing and/or in person Experien e explaining complex information
(e.g., laws, regulations, and/or statutes) Experience reviewing
documents for completeness and/or to taking action on information
submitted Well-qualified candidates will also have: Experience working
with tax laws (e.g., income, sales, withholding, excise) Experience
determining ability to pay, (e.g., for setting up installment agreements
or for determining loan qualifications) Call center experience
***** APPLICATION INSTRUCTIONS: Other: To see the complete job
posting, and to apply for this job, go to
https://wisc.jobs/Pages/Agency/DOR.aspx?unit=56600 and search for the
job posting named \" Customer Service/Compliance Agent (Bilingual
Revenue Agent Bilingual - Spanish)\" Visit wisc.jobs/Pages/Welcome.aspx
to view each job opening and apply for each State of Wisconsin job. The
link wisc.jobs/Pages/Agency/DOR.aspx?unit=56600 will take you to only
the Wisconsin Department of Revenue job openings. If you are a current
State of Wisconsin employee, log on to your existing Employee Self
Service (ESS) portal to view and apply for State of Wisconsin jobs.
Apply Online: wisc.jobs/Pages/Agency/DOR.aspx?unit=56600