Job Opening: Customer Service Representative
- Company
- Louis M. Gerson, Co., Inc.
- Location
- Middleboro, MA
- Posted on
- April 25, 2024
POSITION SUMMARY: The Customer Service Representative to work with
customers to ensure a smooth sales process. They will demonstrate
excellent customer service and professionalism as well as develop leads
and seek opportunities to present additional products to current as well
as new customers. This position is also responsible for maintaining and
servicing distributors and key accounts with pricing quotations, order
entry, and the management of other requests from customers. This
position interfaces regularly with customers, sales representatives,
company sales managers, production, and shipping. ESSENTIAL DUTIES AND
RESPONSIBILITIES: - Review and enter orders with correct pricing and
provide confirmation, freight, and deliver information - Monitor key
accounts and initiate order follow-up - First point of contact for
customer inquiries - Provide customer feedback - Assist in the
resolution of any order issues REQUIREMENTS: - Ability to prioritize and
work effectively with or without direct supervision - Outstanding
customer service skills including the ability to organize and
follow-up - Excellent organizational skills and detailed oriented -
Comfortable working with mathematical calculations - Must be a team
player and possess good interpersonal skills - Ability to problem solve
and communicate effectively both verbally and in writing to all levels
of staff and customers - Computer Skills, including Windows, MS Office,
Excel, EDI, Customer Portals - Ability to work in a fast-paced
environment - High school or equivalent - 2-3 year of previous customer
service experience (preferred)
