Job Opening: Customer Service/Ramp Supervisor - 3102
- Company
- UNIFI
- Location
- APPLETON, WI
- Posted on
- May 15, 2024
JOB REQUIREMENTS: Customer Service/Ramp Supervisor - APPLETON, WI - 3102
DESCRIPTION/RESPONSIBILITIES: General information Job Title Customer
Service/Ramp Supervisor - APPLETON, WI Date Tuesday, May 7, 2024 State
Wisconsin City Appleton Base Pay Rate: \$ 19.00 Full/Part Time Full Time
Shift A.M. shift, P.M. shift Requirements and Description The Unifi
Customer Service/ Ramp Supervisor is responsible for supervising
employees to their assigned shifts to ensure the daily activities are
performed safely and efficiently. Supervisors make sure that the
customer service staff takes pride in being the first line of defense
for our customers! This is a customer-facing role, providing first-class
customer service to everyone. You are friendly, outgoing and love to
make people happy on a daily basis! Essential Functions / Key
Responsibilities 1. Supervises and coordinates daily activities of
employees to ensure safe and effective operations. 2. Monitors and
enforces safe working habits in accordance with OSHA/TSA/DOT/USPS
regulations, Unifi policies and safety procedures, and all applicable
laws. 3. Responsible for shift schedule to include: workstation
assignments, employee training, employee vacations, employee breaks,
overtime assignments, back-up for absent employees, and shift rotations.
4. Enforces company policies and procedures, including disciplinary
action, and promotes Unifi policies on Equal Employment Opportunity,
professional conducts, and diversity initiatives and investigates and
responds to employee relations issues in a timely manner. 5.
Communicates with manager concerning any problems or issues. 6.
Schedules and conducts shift meetings. 7. Performs job duties of
assigned shift (i.e., Assist passengers through arrival and check-in
processes; including support for passengers with special needs such as
unaccompanied minors, VIP and wheelchair assistance, handle ticketing,
boarding, baggage, reservations, and resolving complaints and problems,
direct passengers, etc.). 8. Performs other related duties as assigned
within the appropriate skill and experience capabilities expected for
this position. Working Conditions Work Schedule: * You will need to
have flexibility to work a variety of shifts, including nights,
weekends, holidays and overtime. We operate in a shift bid environment.
Work Environment: * Must be able to be alert to moving vehicles or
aircraft and use radio equipment. * Enjoy the outdoors on a daily basis
(sun, rain, sleet or snow!) May be exposed to a wide variety of weather
conditions, jet and machinery noises, fumes, dirt and dust for extended
periods. Supervisory Responsibilities * Supervise team of Customer
Service Agents and Leads. Legal * Unifi is an Equal Opportunity
Employer. \"Unifi is committed to equal opportunity employment
regardless of race, color, ancestry, religion, sex, national, origin,
sexual orientation, age, citizenship, marital status, disability or
veteran status.\" ***** OTHER EXPERIENCE AND QUALIFICATIONS: Basic
Qualifications Pre-requisites: * Must be a local (in-state) resident.
* Valid In-State Driver\'s License. * Ability to pass a pre-employment
drug screen. * Ability to pass up to a 10-year background check. *
Must be at least 18 years of age. * Must have authorization to work in
the United States as defined by the Immigration Reform Act of 1986. *
Must complete SIDA training to obtain airport authority identification
security. Experience: * 2+ years of relevant experience. Must be open
minded and ready to work as part of a detail-oriented team. Knowledge,
Skills & Abilities: * Excellent customer service skills. * Strong work
ethic. * Ability to work in a team oriented environment. * Ability to
type and or use a computer keyboard with sufficient speed to meet the
requirements of the role. * Able to understand documents, learn and
follow ticketing procedures, and other rules and regulations. Preferr d
Qualifications Education: * High School diploma or GED. Experience: *
4+ years of relevant experience. * Relevant supervisory experience.
Knowledge, Skills & Abilities: * Able to communicate information and
instructions verbally and/or via radio equipment. * Able to communicate
effectively in a professional manner. * Strong leadership qualities and
ability to create a passionate and efficient workforce. * Able to
effectively resolve employee conflicts. * Ability to apply creative
solutions that have a positive impact on results. Physical
Demands/Requirements: * Must be a ***** APPLICATION INSTRUCTIONS:
Apply Online:
https://ars2.equest.com/?response_id=e2454c2f1e61cdec3c076eb74045ed9f
Other: Applicants ONLY to apply via URL link provided!