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Position Title: IT Network/Systems Specialist
Department: City Managers Office
Division: Information Technology
FLSA: Exempt
Retirement: KPERS
Effective Date: April 1, 2024
GENERAL PURPOSE
This position provides support to the Director of Information Technology
and all users of the City of
Leavenworth KS. This position will ensure the stable operation of the
computer networks and department
applications to include planning, developing, installing, configuring,
maintaining, supporting, upgrading
and optimizing all network hardware, software, and communication links.
Analyze and resolve end user
hardware and software computer problems in a timely and accurate
fashion, and provide end user training
where required.
SUPERVISION RECEIVED
Works under the general supervision of the Director of Information
Technology.
SUPERVISION EXERCISED
Generally none.
ESSENTIAL DUTIES AND RESPONSIBILITIES
(Duties listed below do not include all tasks which may be performed.)
? Installs, configures, and maintains organizations computer networks
and systems.
? Installs and maintains network file servers and network operating
systems.
? Ensures the managed backup service completes daily and maintains
system documentation.
? Performs all software updates to the servers located in City data
centers.
? Performs local and remote testing.
? Performs all functions required to prepare and install microcomputers
and related equipment, including
connections to the data communications network.
? Prepares and installs software and peripheral devices.
? Diagnoses and resolves software problems.
? Responsible for the oversight of preparing and coordinating the
sending of equipment out for repair.
? Responsible for the oversight of ordering and inventorying spare
parts, including the stripping of
surplus equipment for usable parts.
? Evaluates requests for microcomputer services, develops alternate
proposals, and recommends new
applications.
? Assists in the development of proposals for the procurement of
information technology systems and
services.
? Monitors the help desk application, close tickets timely.
? Diagnoses problems with network equipment and performs equipment
repair or upgrades when
appropriate. Installs and configures network equipment to update or fix
hardware or software issues.
? Installs, configures, and maintains multi-user software to be accessed
from file servers.
? Administers and maintains end user accounts, permissions, and access
rights using active directory and
other tools.
? Installs, configures, and maintains network cabling and other
networking equipment such as hubs,
switches, and UPS.
? Oversees installation, configuration, maintenance, and troubleshooting
of network connected end-user
hardware, software, and peripheral devices
? Manages security solutions, including firewall, anti-virus, etc.
Updates virus protection software to
keep data and communications protected.
? Assists with maintenance of VOIP phone system.
? Assists users in maintaining the Citys cellular and land line phone
systems.
? Monitors computer systems to improve network performance for computer
systems and networks.
? Communicates networking issues to employees and management, especially
in training new users.
? Fixes software and hardware configuration issues for users on-demand
or from inspection of the
systems.
? Operates other information technology related equipment such as
scanners, printers, plotters, graphics
equipment, etc.
? Performs miscellaneous functions as required, including (but not
limited to) calling vendors to
report/resolve problems, assisting with demonstrations and site
preparations, assi sting in changing
microcomputer location and assisting electricians in determining
necessary wiring changes.
? Documents all work processes.
? Performs other related duties as assigned.
PERIPHERAL DUTIES
? Serves on various employee or other committees as assigned.
MINIMUM QUALIFICATIONS
Education and Experience:
(A) Graduation from high school education or GED equivalent.
(B) A minimum of four years of computer systems experience with
intermediate/advanced experie
