Build a better career with MSC.
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE (https://youtu.be/VvCFDMQRyM8) to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace.
The Associate Digital Merchandising Specialist is responsible for providing an exceptional customer experience on MSCDirect.com through partnership, analysis, and recommendations. As a result, the position will be responsible for identifying and reporting website issues. The Associate Digital Merchandising Specialist will also be collaborating directly with the category, marketing, and product teams to maintain a seamless customer experience from acquisition to conversion.
Recommend merchandising activities to create a compelling consumer experience and to effectively present product stories in an integrated manner across ecommerce all touch points (marketing, site, email).
Manage the website product, promotional and release calendar.
Recommend A/B tests.
Analyzes and provides feedback for on-site promotions.
Utilize customer feedback sources to make informed, customer-centric decisions.
Partners with key stakeholders to ensure the timely delivery of merchandising related content.
Continually spot check the site for errors; spelling, pricing, images, content, etc.
Administrative functions required to manage the digital area.
Performs competitor and industry analysis.
Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
Participation in special projects and performs additional duties as required.
INDICATES ESSENTIAL DUTIES
To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
EDUCATION AND EXPERIENCE
Bachelor’s degree required, preferably in Marketing or Business Administration; related experience in lieu of education may be considered.
One-year related industry experience preferred.
SKILLS AND COMPETENCIES
Strong computer literacy and proficiency with email, internet browsers and operating system, such as Windows, Mac OS and Chromium OS are required.
Excels in team-environments and in building and developing strong interpersonal relationships.
Results oriented, a sense of urgency, and the ability to prioritize.
Strong business acumen, attention to detail, follow through and adherence to deadlines.
Excellent interpersonal and communication skills; capable of explaining simple procedures, written and verbal, required.
Strong data entry skills.
Excellent time management skills required.
Discipline and the ability to work with limited supervision.
Ability and willingness to learn systems such as Full Story, Jira, Confluence and the MSC website required.
Working knowledge and use of Microsoft Office is required. (Outlook, Word, Excel, etc.)
General knowledge of the industrial supply industry desired.
An interest in Ecommerce
Demonstrates an acceptable proficiency in all MSC’s required competencies:
Customer Focus
Decision Quality
Drives Collaboration
Develops Talent
Communicates Effectively
Instills Trust
OTHER REQUIREMENTS:
A valid driver’s license and the ability to travel up to 5% of the time may be required.
This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”).
Why MSC? People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.
When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, Associate Inclusion Circles: Women, Pride, Black, Veterans, HOLA and DisABLEd as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.
Equal Opportunity Statement: At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law. By applying to this job you agree to the Application and Acknowledgment Declaration terms. Click HERE (https://jobs.mscdirect.com/content/Acknowledgement/?locale=en_US&previewLink=true&referrerSave=false) to review.
