Job Opening: Senior Director - Moving Services

**[SUMMARY [The Senior Director is a pivotal role in the strategic leadership and operational management of our moving services functions. Reporting directly to the VP/General Manager, this role acts on behalf of the VP/General Manager in their absence. The position is responsible for supporting the oversight of day-to-day business operations, driving efficiency, optimizing processes, ensuring seamless handling of customer goods throughout the relocation process and meeting business objectives. This position requires a highly talented professional with proven leadership skills, a strategic mindset, and a deep understanding of residential household goods moving and warehousing operations.

[ESSENTIAL DUTIES AND RESPONSIBILITIES [include the following. Other duties may be assigned. [The following are either performed directly or overseen through assigned management personnel and staff; ]{calibri",sans-serif"=""}]{calibri",sans-serif"=""}]{calibri",sans-serif"=""}]{calibri",sans-serif"=""}]{calibri",sans-serif"=""}**

[Leadership and Strategy:]{calibri",sans-serif"=""}

• Collaborate with the VP/General Manager to develop and implement strategic plans and initiatives for the moving services division (IMS).
• Provide leadership and direction to the IMS team, fostering a culture of innovation, collaboration, and excellence.
• Drive continuous improvement efforts to optimize processes, reduce costs, and enhance operational efficiency.

[Operational Management:]{calibri",sans-serif"=""}

• Oversee the operations management team representing all aspects of the relocation process
• Monitor key performance indicators (KPIs) to evaluate performance and identify areas for improvement.
• Develop and implement policies, procedures, and best practices to ensure compliance with regulations and standards.

[Supplier and Vendor Management:]{calibri",sans-serif"=""}

• Build and maintain strong relationships with suppliers, carriers, and vendors to ensure timely delivery of goods and services.
• Negotiate contracts, pricing, and service agreements to optimize cost-effectiveness and quality.
• Evaluate supplier performance and implement corrective actions as necessary.

[Revenue Growth and Retention:]{calibri",sans-serif"=""}

• Collaborate with sales and marketing teams to develop strategies for continuous new client development and retention of existing customers.
• Analyze market trends and customer needs to tailor solutions and services to client expectations.

[Quality Assurance:]{calibri",sans-serif"=""}

• Establish and maintain quality assurance processes and standards ensuring the highest level of service delivery.
• Implement quality control measures and audits to identify and rectify deficiencies in operations.
• Work closely with quality assurance teams to address customer complaints and implement corrective actions.

[Administration and Finance:]{calibri",sans-serif"=""}

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