Job Opening: Dispatcher
- Company
- COUNTY OF WOOD
- Location
- WISCONSIN RAPIDS, WI
- Posted on
- May 15, 2024
JOB REQUIREMENTS: PLEASE NOTE: Once you submit a completed application,
a one-page background will be sent. You will have 72 hours in which to
complete and return. Please keep an eye on your junk/spam folders as
well. Interviews will tentatively be scheduled for week of June 10th.
This job classification consists of public safety telecommunications
calls for service, and radio transmission to the Wood County Dispatch
Center - Public Service Answering Point (PSAP). This provides the vital
first-link between the citizens and various emergency services of Wood
County, which directly contributes to the safety and well being of
service agencies and the public. RESPONSIBILITIES A. ESSENTIAL
FUNCTIONS 1. Answer all incoming non-emergency and emergency calls to
the Wood County Dispatch Center. From questioning the caller, the
Dispatcher will determine the type of service needed; establish
priorities for the calls for service, determining and dispatching the
appropriate agencies via the radio or phone systems, coordinating the
dispatched units and their radio traffic. At times, remaining on the
phone with the caller to monitor the situation, gain additional
information, and give pre-arrival instructions based upon training. At
times, coordinate responses with other PSAP outside of Wood County.
Handle requests for service from field units and maintain status of all
units in the Computer Aided Dispatch system (CAD). Units dispatched or
communicated with: Approximately 34+ service agencies including: law
enforcement, ambulances, fire departments, first responders, rescue
units, volunteer and full-time emergency units and municipal utility,
streets and parks departments within cities, towns and villages of Wood
County, and bordering county units for contractual areas within Wood
County, or when requested under mutual aide. 2. Enter all complaints
received into CAD. Assign and give description of, and complete, all
complaints. Maintain and keep local computer records up to date:
complaints, apprehension requests, temporary restraining orders and
injunctions, warrants, business files, address files, public records.
Time screens: perform all Department of Transportation (DOT), Crime
Information Bureau (CIB) and National Crime Information Center (NCIC)
transactions according to state and national regulations. Attend
training schools and pass certification classes per NCIC and CIB
requirements and regulations. Assist any agency requesting an
individual\'s record by running through the computer systems. Enter
warrants, missing persons, stolen articles, vehicles and guns into the
computers as per NCIC/CIB procedures and regulations. Answer requests
from other agencies on the status of active warrants and cancel warrants
serviced or when notified of cancellation by the Wood County Clerk of
Courts. Perform criminal history record checks for law enforcement
personnel. 3. Provide criminal background information as requested by
patrol officers. 4. Page all agencies by following procedures of the
Dispatch Center. Examples are: ambulance services, fire departments, law
enforcement personnel, the Family Center, Social Services, Red Cross,
Emergency Management, Chief Coroner and Deputy Coroners, Wood County
Systems Department, and mutual aid agencies. 5. Operate Emergency
Warning equipment according to set procedures. Examples are National
Warning System (NAWAS) Weather and Alert Systems and sirens. 6. Complete
any supplementary reports. File all pertinent documents received
appropriately as procedure indicates. Keep all warrants received and
file properly. Complete appropriate Runaway/Missing Persons forms. 7.
Assist non-terminal agencies and outside county agencies. *Visit
https://careers.woodcountywi.gov/ for complete list of duties and
responsibilities. Equal Opportunity/Affirmative Action Employer
***** OTHER EXPERIENCE AND QUALIFICATIONS: *Must be a United
States citizen, and pass pre- ppointment background investigation as
well as pre-employment drug screening. *Typing skills of 45 w.p.m.
required. *Basic, everyday living skills are needed, as is the ability
to understand and follow oral and written directions. Reading, writing,
adding, and subtracting is needed. *Ability to speak clearly and
precisely. *A general understanding of computers is required. *Must be
able to assume responsibility and function calmly in emergency
situations. *Ability to interact with others is required. *Basic
equipment used: Communications terminal, radio equipment, general office
equipment, fire equipment. ***** APPLICATION INSTRUCTIONS: Apply
Online: https://careers.woodcountywi.gov/