Job Opening: Employee Relations Consultant

Location: 4900 Tiedeman Road - Brooklyn, Ohio 44144-2302 Job Summary The Employee Relations (ER) Consultant is an individual contributor role reporting to the ER Solutions Team Manager in a virtual call center environment. This role provides employee relations consultation and support to employees and managers and uses judgment to escalate matters that have been determined to require more in-depth review, investigation and/or consultation for resolution to the Senior Lead ER Consultant. Responsibilities Provide HR consultation and support on employee relations issues surrounding policy, procedure, and programs via the phone in a call center type environment. Provide Employee Relations advice to all levels of management, consultation and guidance by interpreting and applying policy with decisiveness that support business objectives and maximize employee engagement, while evaluating risk and compliance. Facilitate moderately complex employee relations issues providing consultation, support and recommendations to managers and employees. Document issues in a thorough, timely, and accurate manner. Respond to, research, facilitate resolution, and escalate as necessary, employee relations issues. Review and provide feedback on employment documents including but not limited to Performance Improvement Plans, Termination documents, and correspondence from managers to employees. Identify employee relations issues or trends by line of business and geography, escalating those that may pose risk to Key. Provide guidance in resolving employment-related questions and assist in the documentation of facilitated employment actions related to Leave of Absence (e.g., FMLA, determinations regarding holding positions open and/or replacing positions for employees on Leaves of Absence, addressing unauthorized Leaves of Absence). Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key. Education Qualifications Bachelor's Degree BS/BA degree in related field or equivalent experience (Business Administration, Human Resources, Communications, Psychology, Sociology) (preferred) or High School Diploma with equivalent experience and demonstrated knowledge of employment law and regulations (required) Experience Qualifications 3+ years Three to five years Human Resource experience: Employee Relations consultation experience preferred. (required) and 3+ years Proven ability to analyze problems and situations and recommend appropriate courses of action while mitigating risk and supporting line of business strategic initiatives. (required) or 3+ years Demonstrated knowledge of Human Resources practices and legal principles. (required) Tactical Skills Excellent oral and writing communication skills You are able to prioritize work and meet deadlines Strong MS Office skills. Proven coaching skills. Strong customer service orientation Comfortable with new technology, web and cloud-based applications. Must possess excellent interpersonal skills Strong listening, interviewing, and counseling skills. Personal Skills Adaptability: Helps others adapt to changing environments and accepting new situations while working effectively with unstructured teams, situations, or environments; leverages prior experience as a help towards handling change and an atmosphere of ambiguity and uncertainty Collaboration: Demonstrates experience in participating in productive collaborative processes that help solve business problems and meet business goals Critical Thinking: The ability to evaluate past performance for f