St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Employee Relations Investigator reviews and investigates all assigned employee policy violations, complaints, concerns, disputes, claims of harassment, discrimination, and complaints of unfair treatment with priority given to the most egregious allegations. The Investigator will have significant interaction with Human Resources, Operations and Legal Services teams.
JOB DUTIES AND RESPONSIBILITIES:
Carefully review complaints, gather relevant documentation and conduct thorough, timely investigations, meeting with employees and leaders, as necessary
Travel to local sites to meet with leaders and employees, in partnership with local HR leadership
Interview and gather statements from complainant and witnesses, using sound judgment to assess the validity of information to form fact-based opinions
Summarize investigation findings in written reports, make determinations and recommend courses of action; submit recommendations to management, as appropriate; follow up and document outcomes
Convey empathy, patience, discretion, neutrality, and active listening skills when investigating and discussing sensitive issues
Work closely with a variety of stakeholders at all levels of the organization to effectively manage concerns and issues raised through investigations
Proactively identify ways to prevent or reduce employee relations issues through the implementation of additional policies and procedures, training and communications
Thoroughly track investigations and disciplinary actions in centralized internal systems
Prepare clear and concise summaries and reports to those teams as requested
PHYSICAL AND SENSORY REQUIREMENTS:
Sitting for up to six hours per day, one hour at a time. Standing for up to five hours per day, one hour at a time. Walking up to three hours per day, thirty minutes at a time. Fingering and handling frequently. Twisting and turning of hands occasionally. Lifting and carrying up to ten pounds, occasionally. Pushing and pulling up to 50 lbs. occasionally. Occasionally stoops, bends, squats, kneels, and reaches above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general, near and visual monotony.
EDUCATION:
Bachelor’s Degree in HR, Business or related field required.
TRAINING AND EXPERIENCE:
Minimum of five years of HR Generalist/Business Partner and/or Employee Relations experience required. Previous experience investigating EEOC claims and other formal complaints required. HR experience in multi-site healthcare organization working with provider employee relations issues strongly preferred. Excellent knowledge of federal and state employment laws and regulations (including ADA, ADEA, FMLA, CFRA, FLSA).
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer. (http://www.slhn.org/EOE)
Founded in 1872, St. Luke’s University Health Network (http://www.slhn.org/) (SLUHN) is a fully integrated, regional, non-profit network of more than 20,000 employees providing services at 15 campuses and 300+ outpatient sites. With annual net revenue of $3.5 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital.
SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Fortune/Merative 11 times total and eight years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally.
SLUHN has been named a Top Workplaces 2023 by the Morning Call. In addition, St. Luke’s has been named a Top Workplace nationally, in the Philadelphia region, and in New Jersey. St. Luke’s is the ONLY healthcare institution in Pennsylvania and the third-highest ranked healthcare entity in the nation to be deemed a Top Workplace in 2023. In 2023, St. Luke’s was named one of America’s Best Employers for Women by Forbes. St. Luke’s was the only employer in the Lehigh Valley to be named to the list and was one of only two healthcare employers in Pennsylvania to receive the designation. St. Luke’s University Health Network is the top-ranked Lehigh Valley-based employer in Forbes Magazine’s ranking of employers in Pennsylvania.
Learn More Here. (http://www.slhn.org/About)
