Job Opening: IT Help Desk Technician

IT Help Desk Technician

Syracuse, NY (http://maps.google.com/maps?q=459+Pulaski+St+Syracuse+NY+USA+13204)

Job Type

Full-time

Description

The IT Help Desk technician is responsible for completing day to day help desk activities of the IT department, including user account setup, deploying equipment, installing software and troubleshooting issues. The technician works closely with other IT team members to escalate issues and participate in larger improvement initiatives. This role will also support the network administrator on network related tasks and projects.

Responsibilities:

• First point of contact for internal customers seeking IT support

• Provides technical assistance and support related to computer systems, hardware and software applications

• Responds to requests, isolates problem, determines and implements solution. Follow up with internal customers to ensure full resolution of issues

• Monitor the status of Windows Updates, ensure all computers have the latest security patches and resolves any issues with computer updates

• Monitor the patch status of Third-Party Applications and push out patch updates as needed

• Document internal procedures

• Assist Network Administrator as needed

• Assist with Network infrastructure including servers, routers, switches, access points.

• Escalate unresolved issues to senior IT staff

Requirements

• Associate's degree in related field required

• At least 3 years of relevant technical experience in an IT support role

• Desired experience with Windows Systems Administration

• One or more industry certifications: A+, Network + or Microsoft

• Great communication skills - verbal and written

• Excellent problem-solving and analytical skills

• Ability to work independently and with a team

• High level of integrity and work discipline

• Demonstrated ability to achieve results

• Ability to maintain a high level of confidentiality

Benefits

Our core belief is to fulfill the needs of our employees in order to meet the needs of our customers. Anoplate relies on the personal success of our employees, we offer competitive pay with performance and skills acquisition-based increases and more!

• Competitive Wage & Quarterly Bonus Program

• Training & Career Development

• Comprehensive Medical benefits with zero premium cost dental coverage

• Paid Holidays & Paid Vacation & NY State Paid Sick Leave

• Long and Short-Term Disability

• 401(K) Eligibility Plus Match and Immediate Vesting

• Complimentary Wellness Programs

• Employee Assistance Program

• My Better Benefits Savings Membership (Discounts on cell phones, movie tickets, travel & more!)

• Fun Employee Appreciation & Engagement Activities

Company Profile

For over 60 years, Anoplate has provided metal finishing solutions in the aerospace, medical, military and high-end plating industries. This has been accomplished by a dedicated, well trained and talented workforce. At Anoplate our values drive our decisions. Anoplate is privately owned and operated and has a family friendly culture with many learning and growth opportunities.

Equal Opportunity Employer (EOE)

Minority/Female/Disabled/Veteran (M/F/D/V)

Drug Free Workplace (DFW)

Salary Description

52,000-62,000