Job Opening: Field Service Specialist
- Company
- TA Instruments
- Location
- Seattle, WA
- Posted on
- April 18, 2024
Field Service Specialist
Req. #
19915
Company Name
Waters Division
Category
Field Service
Location
US-OR | US-WA
Type
Regular Full-Time
Overview
Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professionals that are technical authorities on Waters' product suite. As a Field Service Specialist, working for an industry leader, you'll join a global team of specialists that are essential to ensure Waters' legendary service for our customers who utilize our scientific instrumentation and software.
In this role, you'll have the opportunity to provide technical expertise on Waters' innovative product suite (LC, LC/MS, HPLC/UPLC, SFC) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.
Waters Corporation is seeking a highly skilled, motivated and customer focused individual to join our renown Field Services Organization in the Portland, OR area.
Responsibilities
Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
Establish and maintain effective relationships with external and internal customers ensuring their success
Lead customer expectations, by communicating work performed and providing follow up plan if needed
Ensure customer compliance regulations are followed
Deliver system level training at customer sites
Lead service inventory according to Waters policies
Issue field service reports daily to detail work performed
Maintain sound knowledge regarding the technology and customers' application demands
Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
Ensure that quality system procedures and Health & Safety standards are adhered to at all times
Qualifications
Education:
BS/BA in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education
Experience:
2 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
Valid Driver's License in good standing is mandatory
Ability to perform effective system level troubleshooting
Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
Overnight travel as required including international travel for training
Skills:
Must possess a strong customer focus
Strong communication skills; ability to communicate optimally to a diverse audience with specific customer needs
Personal sense of integrity
Effective time management skills
System level approach to problem solving
Analytical mentality with a strong aim to resolve open issues
Excellent verbal and written communication skills #LI-Remote
Company Description
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environment