Job Opening: Payroll Customer Service Representative I

The Payroll Customer Service Representative I assists field offices with payroll questions via the Customer Service Hotline and the Payroll Customer Service email inbox.

Essential Duties and Responsibilities:

• Provides excellent customer service to field offices and co-workers regarding payroll matters, including payroll requests and questions

• Manages the payroll customer service inbox and ensures that all requests are being responded to in a timely manner

• Confirms that standard payroll forms are completed correctly

• Monitors all requests and concerns within the ticketing system

• Completes all duties with a high degree of accuracy

• Performs other duties as assigned/necessary

Minimum Requirements:

• High School diploma or GED required

• One to three (1-3) years experience in Payroll required

• Customer service experience, especially in a call center environment, is preferred

• Excellent listening skills

• Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required

• Ability to adapt to changing priorities and environments

• Ability to analyze personnel and payroll information and take appropriate action

• Ability to function effectively as a team member and work with other employees, customers, and management

• Excellent organizational/time-management skills, attention to detail, and follow-through to any outstanding issues

  About Maxim Healthcare Services

Maxim Healthcare Services has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.

Maxim Healthcare Services is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.