Job Opening: IT Support Specialist III
- Company
- Kansas State University
- Location
- Manhattan, KS
- Posted on
- May 9, 2024
This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/12924595
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IT Support Specialist III\
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Department: 3670030005 Division of Info Tech\
Job no: 517282\
Employment type: Staff Full Time (Unclassified - Regular)\
Location: Manhattan, Kansas\
Worksite: On-site requirement\
Categories: Computer Science / Information Technology\
Pay Grade: 09A\
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About This Role:\
The IT Support Specialist III is vital in managing and optimizing
endpoint management and patch management services to ensure the
efficiency and security of PC and Mac systems within the university.
This position plays a key role in maintaining system performance,
enhancing user satisfaction, and ensuring high compliance with the
latest software updates. The specialist will work closely with IT teams
to streamline processes, implement new technologies, and maintain a
robust IT infrastructure that supports the university\'s operational
needs\
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Why Join Us:\
The Division of Information Technology is committed to providing
excellent IT services to the K-State community in support of the
teaching, learning, research and service missions of our university.\
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We Support Diversity and Inclusion:\
Kansas State University embraces diversity and promotes inclusion in
every sector of the institution. The university actively seeks
individuals whose commitments and contributions will advance the
University\'s dedication to the Principles of
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What You\'ll Need to Succeed:\
Minimum Requirements:
- Requires a high school diploma and three years of relevant
experience.
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Preferred Qualifications:
- Educational Background: Bachelor\'s degree in Computer Science,
Information Systems, or a related field. Relevant experience may
substitute for the degree requirement on a year-for-year basis.
- IT Support Experience: Solid experience in IT support, focusing on
endpoint and patch management for both PC and Mac systems.
Experience in managing IT services within an IT department is highly
desirable.
- Technical Proficiency: Demonstrated proficiency in managing IT tools
and technologies, including endpoint management systems and patch
deployment tools.
- Familiarity with best practices in IT operations and system
maintenance.
- Collaborative and Vendor Interaction Skills: Proven ability to work
effectively within a team and collaborate with external vendors to
enhance IT services. Understanding of the contractual and
operational aspects of working with IT service providers.
- Communication Skills: Excellent communication and interpersonal
skills, capable of effectively explaining technical issues and
solutions to both technical and non-technical stakeholders across
the organization.
- Operational IT Support Implementation: Experience in deploying IT
management solutions and enhancing system performance for endpoint
and patch management services.
- IT Support Expertise: Solid knowledge of IT support principles and
best practices with a focus on system maintenance and user support.
- Technical IT Proficiency: Practical experience with IT tools and
technologies, including endpoint management systems for PC and Mac,
and software update mechanisms.
- Budget Awareness for IT Tasks: Understanding of budget
considerations specifically related to IT projects and maintenance,
ensuring cost-effective management of IT resources.
- Technology Application in IT Services: Skills in leveraging both
established and emerging technologies to bolster IT system
capabilities and user satisfaction.
- Operational Efficiency in IT Services: Demonstrated ability to
mprove the efficiency and effectiveness of IT operations,
specifically in system management and user support.
- IT Project Participation: Experience in participating in IT
enhancement projects with a focus on improving system performance
and reliability.
- Effective IT Communication: Excellent communication skills, capable
of effectively explaining technical issues and solutions to both
technical and non-technical stakeholders.
- Teamwork in IT Operations: Proven ability to work collaboratively
within IT teams, fostering strong relationships to enhance overall
operational efficiency.
- Analytical and Operational Problem-Solving: Strong analytical skills
with a focus on swiftly addressing and resolving IT issues.
- Support in IT Operations and Strategy: Ability to assist in the
strategic aspects of IT operations, providing insights and
recommendations to optimize system management and user support
activities.
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Other Requirements:
- Applicants must be currently authorized to work in the United
States at the time of employment
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How to Apply:\
Please submit the following documents:
Letter of Application/Cover Letter
Resume
Three Professional