Job Opening: Training Strategist II

Planet Technologies, the Nation’s leading Microsoft services provider, is looking for a highly motivated individual to join our growing team as Learning Strategist. In this role, you will be supporting impactful projects that make a difference for our country.

Evolve 365 is a Planet Technologies methodology and service that drives learning and promotes user adoption. The Learning Strategist needs to be familiar with user adoption, the changes of Office 365, and be able to drive users to embrace modern technology. The strategist will collaborate with organizations to create and maintain relationships with end-users on:

· Micro-Training Videos

· Training & Communication Plans

· Custom Playlists

· Monthly Office Hours

· Communication Campaigns

· Ongoing Usage and Adoption Analysis

· Customized Virtual Classroom Training

Click on this link (http://www.o365support.com/) to learn more about Planet’s Evolve 365 solution.

Responsibilities

• Build strong, long-term relationships with customers by staying in communication and efficiently resolving issues with alternate solutions tailored to individual needs.

• Serve as a product, company, and industry ambassador, keen on educating prospects and customers on the capabilities of Evolve 365.

• Create customer success reports to ensure customers are increasing user adoption, issues are resolved proactively, and customer goals are met.

• Evaluate risk management for each customer and proactively evade dissatisfaction and drive user adoption throughout customer life cycle.

• Find and prioritize Office 365 updates that reflect customer requests/needs and report to key stakeholders.

• Customize and deliver 100 and 200 level end user webinars to Office/Microsoft365

• Coordinate and execute customers internal Champions Program for Office 365

• Provide 1:1 coaching for end users on Office 365 basic functionality

• Develop, customize, and schedule learning campaigns for the customer

• Customize training course for customers environment

• Update and build new training courses based on feature updates from Microsoft (including Enterprise, EDU, GCC, GCC-H & DoD environments)

Requirements

• Solid understanding of business operations and relevant IT skills of day-to-day business operations.

• Ability to create technical documentation for the purposes of training a non-technical audience

• Expertise in industry-available media and education delivery processes (e.g., computer-based training, web-based training, etc.) and modern educational techniques.

• Knowledge of designing technical course material.

• Familiarity with corporate computer security principles.

• Proficient with Microsoft Office Suite, including Word, PowerPoint, Excel, Outlook, and OneNote. It is also important that they are familiar with other common office tools such as Visio, Publisher, Adobe Professional.

• Customer-centric, flexible with the ability to meet customer needs, and able to work effectively with many levels of personnel.

• Ability to build rapport, influence others with ease, and establish and manage relationships with all levels of employees.

• Must be an outstanding communicator, able to listen for verbal and non-verbal cues, with exceptional writing and verbal skills, as well as able to present technical and non-technical information clearly and precisely to diverse groups of people.

• Plan and prioritize activities to achieve optimal results in a fast-paced environment.

• Effectively plan program activities and follow through with a schedule to produce quality work within the stipulated timeframe.

Essentials

• Clearance: Active Top-Secret is REQUIRED

• Certifications: Office 365 Adoption certifications (ex. Service Adoption Specialist)

• Location: Remote

• Travel: Less 10%

Planet Technologies is the leading provider of Microsoft Consulting Services to public sector and commercial organizations. Planet has significant experience in deploying business intelligence, cloud services, unified communications, and systems management with an emphasis building, deploying, and managing custom solutions that transform the business operations of federal government agencies.

Planet Technologies does not discriminate in employment opportunities, terms and conditions of employment, or practices. All qualified applicants will receive consideration for employment without regard to race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, protected veteran status, or any characteristic protected by law. Federal Agency Clearance Requirements may require up to a 10 year background investigation - US Citizenship (clearable) is required.

Join our highly talented team of Microsoft Certified Masters and MVP’s – Visit www.go-planet.com to learn more!