The Agent Concierge is responsible for working closely with the Branch Manager and in conjunction with the Agent Development Director in implementing a system of management that will ensure the continued success of our sales associates while maximizing the profit of the office. The Agent Concierge plays a critical role in achieving the business goals while promoting extraordinary customer service to further the Coldwell Banker culture and value system.
Duties:
On-boarding and comprehensive development of new sales associates
Follow a defined outline to allow new agents to meet income goals
Conduct structured coaching and business counseling for sales associates in need of additional assistance to meet their goals
Present standardized action workshops to focus on revenue building activities and implementation of company provided tools
Conduct workshops on various lead generation activities, contract writing, contract negotiation, scheduling for success, etc.
Structure the standardized development process to benefit each individual sales associate
Along with the Field Marketing Specialist role, incorporate training and development for implementation of new company technology and tools
Develop a strong, trusting relationship with staff and sales associates
Support promotion of company initiatives and resources
Create a strong and efficient work environment
Expand mortgage and title capture rate
Additional tasks as needed
Recruiting
Participate in the recruiting process to help demonstrate company’s agent value proposition
Coaching and Accountability
Work with sales associates to develop and implement their business plan
Conduct individual coaching/accountability meetings with sales associates on a regular basis
Qualifications:
Required:
Real estate license
2-3 years’ experience selling real estate
Ability to hold others accountable to their personal goals
Proven decision making capabilities
Outstanding organizational skills
High-level written and verbal communication skills
Experience with public speaking and presentations
Confident, assertive and enthusiastic
Proven leadership skills
Strong strategic planning capability
Strong sense of integrity, honor, trust and commitment
Ability to create an atmosphere of harmony through a positive and approachable attitude
Ability to communicate a message successfully to differing audiences
Ability to multi-task and handle multiple projects
Ability to provide feedback through coaching and training; recognize the importance of leading by example
Support promotion of company initiatives
Ability to work closely with others and build strategic alliances within the Coldwell Banker organization in order to maximize the efficiency and effectiveness of the team
Capability to multi-task while remaining flexible in order to adapt to the ever-changing business environment
Conduct yourself in a professional, business-like manner in and out of the office (open houses, social events, meeting competitors and the sales associates of competitors)
Experience in training and technology related to sales
Technology proficiency with Microsoft Office suite of tools, smart phones and tablet devices
#LI-DH1
Coldwell Banker® (https://www.coldwellbanker.com/) is one of the world’s leading brands for the sale of million-dollar-plus homes and one of the largest residential real estate brokerage franchisors, with approximately 2,800 franchise and company owned offices and over 99,000 independent sales associates in the United States, Canada and 40 other countries. Coldwell Banker is a subsidiary of Anywhere Real Estate Inc.
Anywhere Real Estate Inc. (http://www.anywhere.re/) (NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , and Sotheby's International Realty® (https://www.sothebysrealty.com/eng)
The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures. Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey. With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.
At Anywhere Real Estate, diversity fuels success – for our company, for our employees, and for our industry. We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone’s next move. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value diversity – respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base – through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion. Read more about our company’s diversity, equity, and inclusion efforts in our annual Corporate Social Responsibility Report (https://assets.website-files.com/633f08923c4c519693723aa5/63f7690462db639dcd8b18de_Anywhere%20CSR%20Report%202022.pdf) .
You’ll find our commitment to diversity reflected in our achievements:
Recognized as one of the World’s Most Ethical Companies since 2011.
Anywhere has also been designated a Great Place to Work since 2019.
Recognized by Fortune as one of America’s Most Innovative Companies.
Honored by Forbes as one of the World’s Best Employers for Diversity and Top Female Friendly Companies.
With a diverse employee population, we know we will succeed together and move real estate to what’s next. We hope you’ll join us.
