Create a healthier, brighter future for pets, pet parents and people!
If you want to make a real difference, create an exciting career path,
feel welcome to be your whole self and nurture your wellbeing, Petco is the
place for you.
Our core values capture that spirit as we work to improve lives by doing
what's right for pets, people and our planet.
We love all pets like our own
We're the future of the pet industry
We're here to improve lives
We drive outstanding results together
We're welcome as we are
Petco is a category-defining health and wellness company focused on improving
the lives of pets, pet parents and Petco partners. We are 29,000 strong,
working together across 1,500+ pet care centers, 250+ Vetco Total Care
hospitals, hundreds of preventive care clinics, eight distribution centers
and two support centers.
Position Overview
The General Manager is responsible for leading through Petco's vision of
"Healthier Pets. Happier People. Better World." in order to develop a
high-performing team that consistently delivers top-line sales growth while
maintaining a focus on the welfare, health, and proper care of all
animals. The GM leads a team Pet Care Center managers, leaders and partners
and is accountable for all aspects of managing a single Pet Care Center. The
General Manager drives their business through a focus on people (talent
acquisition, training, and development), performance (guest
service, sales, and expense control), and process (standard
operating procedures and policies), which will result in overall
profitability. This position requires a passion for pets, ability to inspire
and lead a team, focus on process excellence, a drive for results.
Position Responsibilities
The GM regularly exercises discretion and independent judgment as they execute
all Pet Care Center activity to create the best possible partner, guest,
and pet experience. As a leader of people & pet care, the GM should
execute all tasks skillfully and consistently. To perform this job
successfully, an individual must be able to perform each essential job duty
satisfactorily. Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform essential job functions.
People
Build a team that embodies the Petco brand by delivering exceptional service
and driving guest loyalty.
Attract, hire, and retain a diverse team of top talent.
Train, coach, and develop leaders and hourly Pet Care Center partners in
all areas and functions required to run the store efficiently and to Petco
standards, including the effective rollout selling models.
Create a professional environment that inspires and encourages the growth and
engagement of partners.
Lead and implement a positive culture of teamwork, inclusion and collaborate
by working alongside the team, establishing priorities, and provide clear
direction.
Ensure quick and courteous service to all Petco guests by helping partners
determine the guest's needs and by sharing product knowledge with partners
to enable them to suggest the appropriate solutions to meet the customer's
needs.
Responsible for all partner performance management in the Pet Care Center.
Demonstrate and support a continuous improvement and growth mindset.
Performance
Meet or exceed goals related to totals Pet Care Center sales,
profitability, and operational excellence.
Schedule and adjust labor hours & payroll to maximize productivity,
achieve sales & payroll goals, and complete workload.
Review and interpret financial and operational reporting regularly,
including Pet Care Center visits and audit results.
Identify underperforming metrics and develop strategies that leverage Petco
programs, tools, and resources to improve and grow the business.
Market the Pet Care Center and its products, oversee planning of on site and
community events, such as adoptions, school visits and other local
promotions and animal-welfare events.
P ocess
Ensures the proper health, appearance, welfare, and proper handling of
all animals.
Ensures merchandise is properly priced, displayed and stocked according to
inventory levels appropriate for the store; make merchandising decisions
with consideration of visual standards, special ad set-up and monthly ad
planner guidelines, adjusting these as necessary to best implement in each
individual store.
Completes and submits accounting, inventory management and payroll paperwork
in a timely manner; ensures all expenses are maintained within budgeted
levels.
Maintains the Pet Care Center's appearance adheres to Petco operational
standards and safety procedures.
Protect Petco pets & merchandise and minimize loss by ensuring all Pet Care
Center standards and operating procedures are met, including workplace
safety, inventory control, and loss prevention.
Ensures Pet Care Center is opened/closed in accordance with policies and
procedures, especially those relating to safety and security.
Responsible to maintain the Pet Care Center's professional image,
appearance, and cleanliness.
Other Essential Duties
MODEL INSPIRING LEADERSHIP. Model leadership and selling behaviors to Pet Care