Requisition Number :SRBRA001853
What The Role Is
The Senior Branch Banking Training Specialist is responsible for assisting the Community Bank branch network by creating and teaching training content. This position includes delivering structured training utilizing multiple formats and resources in an in-person and virtual environment. This position will also include providing real-time support to maximize onboard training opportunities, ensuring a streamlined and innovative approach to training. The ideal candidate must have the ability to create and deliver in-depth content. This job requires problem-solving, management, communication, and design-thinking skills because they are creating curriculums with the company's mission and vision in mind.
The candidate will also work to deliver next level sales training through our Engage Sales and Service program, and the skills based training via Elevate. You will have the opportunity to collaborate on multiple projects simultaneously, review various training objectives to improve training efficiency, and deliver solutions that drive operational/sales performance. This position also includes creating new training content with various software platforms (Articulate, Camtasia, MS Office, Google, etc.). This position requires a passion for teaching others, expert knowledge of full-service branch banking operational processes, procedures, and performance standards. Extensive knowledge of the branch banking sales process resulting in deepening customer relationships is expected. This position reports directly to the Branch Banking Development Manager and will collaborate closely with all trainers.
How You Will Make An Impact
The Branch Banking Training Specialist will make an impact by providing next level training content to our branch banking teams who are responsible for direct customer interaction. This position will make a significant contribution to the growth of the branch managers and Group Sales Manager positions. Supporting the Community Bank universal banking model (cross-training) will create professionals who are able to meet and exceed the expectations of our customers and the communities we serve while exceeding goals and objectives.
- Deliver next level Cadence Bank Engage/Elevate customer-focused sales process that will improve branch productivity and teammates' career growth.
- Deliver training curriculum in a virtual environment in addition to in-market training where needed.
- Support the training team in developing new training materials such as video, job aids, and eCourses using multiple forms of multimedia software.
- Provide targeted training to newly hired employees, in addition to cross-training existing teammates via in-person or video conferencing platform.
- Implement training curriculum focused on service, performance, and sales standards.
- Responsible for creating content and training GSM, and branch managers in branch management and coaching of branch banking teams.
- Provide exemplary customer service to the banks' internal and external business partners.
Who You Are
- Must have excellent verbal, written, and interpersonal communication skills.
- Must have the ability to work independently as well as in a group setting where collaboration and flexibility are important.
- Ability to establish rapport and credibility with teammates to build and maintain effective working relationships across the organization.
- Demonstrated proficiency in basic computer applications, such as Google suite and Microsoft Office software. In addition, the ability to learn training tools/applications used in content development, such as Articulate, Camtasia, etc.
- Ability to learn and assimilate information from multiple sources.
- Ability to translate complex applications and concepts into training environments.
- Demonstra e the ability to efficiently manage multiple priorities under time constraints.
- Project management experience with a strong attention to detail is preferred.
- A working knowledge of banking operations and processes is desired.
- Ability to travel, occasionally overnight.
Education
- High School diploma required.
- Bachelor's degree, teaching/training certification, or equivalent work experience preferred.
Experience
6+ years' financial industry experience preferred
6+ years' experience in classroom education or previous training position preferred
Strong written, verbal and communication skills
Thorough knowledge of consumer and commercial banking products and services.
Foundational knowledge of operational and compliance processes and regulations.
Proficiency in basic computer applications, such as Microsoft Software and the Google suite.
Must be a self-driven leader who enjoys working in a team environment.
Characteristics
- Regular and reliable attendance
- Strong interpersonal, operations and relationship skills
- Collaborates with others in a professional manner.
- Aptitude to solve problems and manage assigned projects independently.
If your experience aligns with this description, please consider applying. Many skills are transferable among industries and a passion for the role and willingness to learn are important considerations. We believe that a diverse workforce creates problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Qualifications
Education
High School (required)
Experience
6+ years' financial industry experience preferred.
6+ years' experience in classroom education or previous training position preferred.
Strong written, verbal and communication skills.
Thorough knowledge of consumer and commercial banking products and services.
Foundational knowledge of operational and compliance processes and regulations.
Proficiency in basic computer applications, such as Microsoft Software and the Google suite.
(preferred)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees
