This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/11885974 Associate IT
Specialist
Engineering IT Shared Services
The Grainger College of Engineering
University of Illinois Urbana-Champaign
Engineering IT Shared Services at the University of Illinois at
Urbana-Champaign seeks applicants for an Associate IT Specialist. We are
the IT services provider for the nationally-ranked Grainger College of
Engineering, providing services for teaching, research, and learning.
Our mission is to be a trusted academic partner in support and service
to over 1,100 faculty and staff, and over 10,000 students. We pride
ourselves on a customer-centric approach, with emphasis on
effectiveness, transparency, and accountability to furnish innovative
solutions to the needs of a college dedicated to ingenuity.
You will enjoy energetic and challenging work running and supporting our
IT services, along with a transparent and respectful work environment
built upon partnerships, collaboration, and teamwork. We care deeply
about supporting the growth of our employees and invest in employee
development through mentorship, cross-functional teams, and professional
development and career-advancement opportunities.
Engineering IT Shared Services values employees who are able to work
autonomously and on a team with integrity, honesty, comfort with
ambiguity, and a growth mindset. Individuals that demonstrate commitment
and determination in their work will find this a rewarding and
supportive environment.
The Associate IT Specialist provides end-user workstation, application,
and system support for assigned departments and users within the
Grainger College of Engineering, which includes focusing on one or more
of the following: administrative business and academic operations,
classrooms and instructional labs, or research computing/HPC. Includes
managing file and print shares, wired networks, and Engineering specific
software and licensing.
Duties and Responsibilities:
Customer Service and Support:
Delivering excellent customer service by responding to requests in
person, on the phone, or via email in a timely, polite, and professional
manner.
Working on a team of IT professionals supporting the instructional,
research, or administrative customers of the Grainger College of
Engineering.
Working with units, teams, and individuals to provide the unique
technological needs for their instructional, research, and
administrative technology environment.
Working to build relationships with customer community by proactively
communicating relevant information and discussing their needs,
initiatives, and service levels through periodic meetings.
Working to resolve customer satisfaction issues.
System and Network Support:
Assisting in the purchasing and installation of IT systems and products
(hardware/software deployment).
Analyzing functional and performance issues associated with use of
technology, collaborate with peers on possible solutions and implement
corrective actions in a timely manner.
Consulting with customers on installation and use of software
applications.
Providing customer assistance with network connectivity, administer
local building networks, and manage DNS and DHCP for departmental
networks.
Assisting in the use of varied computing and communications technology.
Project and Task Delivery:
Assisting on project teams and task forces at the team, divisional, and
organizational levels.
Completing individual projects and tasks assigned by supervisor on time
with quality.
Organizational Support:
Interacting with various teams within Engineering IT Shared Services to
ensure outstanding service delivery to the customers.
As needed, supervising student/hourly employees, including the
assignment of tasks, performance management, etc.
Maintaining wareness of centrally provided services and assist
customers with those services.
Working within cross-functional teams.
Other Duties as Assigned
Minimum Qualifications:
High school diploma or equivalent.
One (1) year of work experience in IT-related functions such as
hardware/software support, programming, network design, network
engineering, IT systems integration, or closely related field.
College coursework which includes Information Technology (IT), IT
Management, Programming, IT systems, or a closely related discipline may
be substituted as follows: 30 semester hours equals one (1) year,
Associate\'s Degree (60 semester hours) equals eighteen (18) months, 90
semester hours equals two (2) years, Bachelor\'s Degree (120 semester
hours) equals three (3) years).
Experience troubleshooting common desktop and mobile computing
applications and hardware.
Experience working in a customer service environment.
Preferred Qualifications:
Experience in technology at an institution of higher education or
equivalent.
Knowledge, Skills and Abilities:
Proficiency in workstation management on Windows, Macintosh, or Linux
environment.
Ability to diagnose network problems and maintain network security.
Knowledge of essential network services (DNS, DHCP, VoIP