Job Opening: Facility Services Customer Support

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12927470

Job Responsibilities:

This position expects working hours generally between 8:00 am and 5:00 pm Monday through Friday but could vary slightly for off hour service orders as assigned.

• Provide administrative support in achieving goals and objectives set forth by the Manager and Coordinator team through the life cycle of all assigned clients.
• Provide administrative support to the service ticket tracking for all assigned client work orders.
• Provide administrative coordination between the coordinator team and accounting department through the life cycle of all assigned clients.
• Responsible for actively processing service orders with both new and recurring.
• Support teams with the Facilities Coordinators to keep projects moving forward at all times.
• Engages vendors to meet the needs of work orders as written.
• Analyzes and determines needs of customer to decide on necessary scope of work.
• Oversees progress of work orders from inception to completion.
• Helps to resolve issues and refers significant issues to supervisor.
• Assists in collecting vendor paperwork (proposals, invoices, sign off sheets, photos, etc.) so that projects can always be moving forward.
• Reviews vendor invoices for accuracy before sending to accounting for processing.
• Ensures vendors understand scope of work and help to define details.
• Clearly communicate expectations to vendors.
• Provide outstanding customer service when answering phone calls and promptly responding to emails.
• Communicate with Corporate Contacts throughout the entire life of a work request.
• Ensure any changes to scope of work are documented and approved.
• Other duties as assigned.

Job Qualifications:

• High School Diploma or GED
• 2 years or related experience helpful
• Experience with FEXA software helpful
• Highly proficient with Microsoft Office suite
• Excellent communication and interpersonal skills
• Demonstrated high level of professionalism and organizational skills
• Coachable with willingness to learn
• Construction experience a plus

Skills/abilities

• Excellent written and verbal communications skills
• Must be able to multi-task
• Team oriented individual with initiative
• Strong accuracy and attention to detail
• Sound reasoning and decision-making skills