JOB REQUIREMENTS: GENERAL DESCRIPTION: As an IT Support Specialist at
Wells, you will play a key role in providing essential IT support for
our organization\'s computer environment. Your primary responsibility
will be to ensure the smooth operation of client systems, addressing
user issues, and optimizing performance of computing devices. Your
technical skills and troubleshooting capabilities will be crucial in
resolving challenges related to end-user computing, ensuring that our
team can effectively utilize their computing devices. ESSENTIAL
FUNCTIONS AND RESPONSIBILITIES: Client Systems Management: Collaborate
with a team of IT professionals to plan, implement, manage, and support
client systems and infrastructure. Ensure the efficient functioning of
computing environments across multiple locations in our WAN environment.
Software and Applications Support: Install, update, and support various
software applications utilized within the organization, including
enterprise resource planning (ERP) systems, project management tools,
CAD applications, and production software. Security and Compliance:
Maintain security measures to safeguard sensitive data and computing
infrastructure. Assist with monitoring for potential security threats
and respond promptly to any security incidents affecting network
attached devices. Asset Management Tracking: Participate in asset
management tracking activities to ensure efficient resource allocation
and align IT initiatives with organizational goals, focusing on
client-related devices. Computing Systems Upgrades and Enhancements:
Execute upgrades and enhancements to computing systems, ensuring
alignment with business requirements, and supporting continuous
improvement. Documentation for Computing Systems: Create and maintain
comprehensive documentation of computing systems, configurations, and
standard operating procedures to facilitate efficient management and
troubleshooting. Infrastructure Improvement: Collaborate with
cross-functional teams to identify opportunities for improving end-user
computing infrastructure. Propose and implement solutions to optimize
efficiency and productivity within the overall computing environment.
User Support and Technical Assistance: Provide technical assistance to
end-users, ensuring timely problem resolution and minimal downtime.
Collaborate with the IT team to identify recurring issues and
participate in implementing permanent solutions. Other duties as
assigned. EDUCATION, SKILLS, AND ABILITIES REQUIRED: Associate degree or
equivalent technical degree preferred 2+ years of relevant work
experience with an associate degree, or 4+ years of relevant work
experience. Industry certifications related to desktop support are
preferred. Ability to take ownership of tasks, projects, and goals,
proactively seeing them through to a successful completion Ability to
accurately scope work, provide detailed status reports, and timely
escalations Excellent interpersonal and communication skills, both
verbal and written, able to communicate effectively with technical and
non-technical users Strong organizational skills, quick learner, and
demonstrated problem solver Work well independently and as part of a
team Experience configuring and supporting Microsoft O365, OneDrive,
Teams, and other Microsoft services and systems Experience with
deployment of applications and patches Provide technical support for
issues related but not limited to desktops, laptops, printers, wireless
access points, iPads, Remote Access, mobile devices, and email
Proficiency in the configuration, deployment, and maintenance of Windows
clients Possession of a valid driver\'s license, and the ability to
operate a motor vehicle. Wells is an Equal Opportunity/Affirmative
Action employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, national origin, gender identity disability, or protected
Veteran status. ***** OTHER EXPERIENCE AND QUALIFICATIONS:
Associate degree or equivalent technical degree preferred 2+ years of
relevant work experience with an associate degree, or 4+ years of
relevant work experience. Industry certifications related to desktop
support are preferred. Ability to take ownership of tasks, projects, and
goals, proactively seeing them through to a successful completion
Ability to accurately scope work, provide detailed status reports, and
timely escalations Excellent interpersonal and communication skills,
both verbal and written, able to communicate effectively with technical
and non-technical users Strong organizational skills, quick learner, and
demonstrated problem solver Work well independently and as part of a
team Experience configuring and supporting Microsoft O365, OneDrive,
Teams, and other Microsoft services and systems Experience with
deployment of applications and patches Provide technical support for
issues related but not limited to desktops, laptops, printers, wireless
access points, iPads, Remote Access, mobile devices, and email
Proficiency in the configuration, deployment, and maintenance of Windows
clients Possession of a valid driver\'s license, and the ability to
operate a motor vehicle. Ability to sit or stand for extended periods of
time. Manual dexterity and hand-eye coordination for typing, filing, and
using office equipment. Visual acuity and ability to read small print.
Hearing acuity and ability to communicate effectively with others.
Ability to lift and move office supplies ***** APPLICATION
INSTRUCTIONS: Apply Online:
https://recruiting2.ultipro.com/WEL1012WECP/JobBoard/32c01ac3-ed8c-4686-9358-3800447058b7/OpportunityDetail?opportunityId=f2318bb6-086d-4bfb-9b46-2997822fcfa9&utm_source=minnesotajobs