Job Opening: Resident Service Coordinator - Groton, M
- Company
- RCAP Solutions
- Location
- Groton, MA
- Posted on
- May 1, 2024
Resident Service Coordinator - Groton, MA and Bolton, M Resident Service
Coordinator - Groton, MA and Bolton, MA Summary: The primary function of
the Resident Service Coordinator (RSC) is to effectively assist in
maintaining resident tenancy through a variety of programs enabling them
to age in place. Responsibilities: Welcome new residents, establish
contact with existing residents, and explain the resident services
program, its offerings, and the RSC role in assisting residents who
desire access to benefits and services. Identify and assess individual
needs when appropriate; inform the resident of available resources and
provide support in accessing services successfully. Develop positive
relationships with local non-profit agencies, social service
agencies/providers, residents, and community. Maintain accurate, timely,
and confidential documentation of all residents served by using the
AASC/data base. Maintain and update accurate confidential files in a
secure locked location. Communicate through written or verbal any
concerns, issues, or problems relevant to property with senior resident
services coordinator. Required to complete certification by
Massachusetts Association Resident Service Coordinators (MARSCH) within
first two years of employment. Attend classes, workshops, or trainings a
minimum of 12 hours each year to maintain certification. Be available to
attend weeklong training conference annually. Attend monthly Resident
service coordinator meetings. Host monthly meeting with residents
related to health and wellness by locating local providers/vendors to
present on a variety of relative topics. Plan and execute two social
events every year with property manager. Host monthly meeting with
residents related to health and wellness by locating local
providers/vendors to present on a variety of relative topics. Report
lease violations to property manager when observed. Requirements:
Bachelor?s degree or higher in Social Work, Psychology, Counseling, or a
related specialty. 1-3 years of resident services experience or
equivalent with the aging population. Bilingual a plus
(Spanish/English). Excellent verbal and written communication skills.
The ideal candidate must be able to effectively communicate with
individuals from diverse backgrounds. Must maintain a high level of
interpersonal skills to handle sensitive and confidential situations.
Must have exceptional knowledge of computer systems and databases,
Microsoft Office software including Outlook, Excel, and Word. Valid
driver?s license and reliable transportation. Hours ? 32 Hours Benefits:
Competitive compensation Medical, Dental, Vision, LTD, and Life
Insurance Flexible Spending Account and Health Savings Account
Competitive Vacation and Sick time 14-paid holidays 403(b) plan RCAP
Contribution and Match Job Type: Full-time Pay: \$26.00 - \$27.00 per
hour Expected hours: 32 per week Benefits: 403(b) 403(b) matching Dental
insurance Employee assistance program Flexible spending account Health
insurance Health savings account Life insurance Paid time off Retirement
plan Vision insurance Schedule: 8 hour shift Day shift No weekends Work
Location: In person