DHL eCommerce
Equal Opportunity Employer/Disability/VET
Location: Colorado, Denver (DEN)
Job Brief The Operations Training Specialist Supervisor, under the direction
of the Training Manager, will be responsible for the organization,
facilitation of and reporting on a wide range of training initiatives. The
Operations Training Supervisor, under the direction of the Training
Manager, will be responsible for the organization, facilitation of and
reporting on a wide range of training initiatives that enhance the
effectiveness and engagement of the workforce. This includes the DHL
Onboarding program for hourly staff, Compliance and Safety training and
Certified eCommerce Solutions (CES) Foundation trainings. The DC
Operations Trainers report into this role. All programs are to be delivered in
line with the 5 guiding principles focused on increasing employee engagement
and retention: Providing employees with a clear sense of belonging and an
understanding of their personal contribution. Providing employees with a clear
vision for growth at DHL. Building a support network for employees beyond
direct supervisors. Building a culture of continuous improvement, where it
is safe to learn. Ensuring sufficient readiness for performing on-the-job. The
Operations Training Supervisor is a role model for the DHL Strategic Framework
and infuses the mission, vision, values, and attributes of: As One,
Right the First Time, Can Do and Passion into the new hire and employee
experience. Essential Duties and Responsibilities: Leads, organizes,
facilitates, and implements all aspects of the New Hire Onboarding program
including the continual program training modules (held after initial program
completion: 30, 60, 90 Days and beyond through the first year).
Responsible for administering / overseeing the day-to-day logistics of all
scheduled training courses: Including classroom preparation, supplies,
participant lunches, prizes, certifications. Assists with the development
of Operations Trainers through the delivery of in-class content and other
training materials. Manages and develops assigned DC Operations Trainers.
Conducts performance reviews, coaches and trains employees. Supports with
the development of effective training materials, job aids and support
materials. Facilitates and organizes training sessions at the distribution
center level with local staff (Front Line employees, Trainers,
(Supervisors and Leadership team when needed) related to: The operations
onboarding program Training the DHL Way hourly training program Certified
eCommerce Specialist (CES) Foundation module New Process Implementations
Safety and Compliance Courses Monitors the effectiveness of training employees
using individual or group performance results. Collects feedback on sessions
from attendees to use for future improvements to content and presentation
Reports weekly and monthly KPI on DC Onboarding and Training Programs. Reports
employee attendance and certification data to the My Talent World LMS
administrator and Certified Learning Program teams. Executes in a variety of
training mediums: classroom training, interactive exercises, operations
floor trainings, online learning. Supports all front-line employee
training, development, onboarding, and retention efforts. Requirements
and Skills: Strong coaching, facilitation, and leadership skills.
Ability to motivate, delegate and hold direct reports accountable for
training program objectives. Has exceptional facilitation skills that are
flexible dependent on the audience. Excellent interpersonal, verbal and
communication skills and the ability to work effectively with a wide range of
learners. Has a strong sense of empathy, being highly emotional
intelligent, with the ability to listen actively and engage an audience.
Must be a creative problem solver who can remove or maneuver around obstacles
to drive success. Has strong analytical skills that enable you to ommunicate
the complex simply. Communicates elegantly and convincingly through writing
and in person. Strong oral, written and presentation skills at all levels of
an organization. High energy with the ability to work in a fast-paced
environment. Experience in conducting training in a variety of mediums:
Classroom, operations environment, interactive activities, eLearning.
Proficiency with MS Software: PowerPoint, Excel, Word. Must be able to
work independently with little supervision. Education and/or Experience:
High School diploma required. Associates degree preferred. 2 years of external
supervisory experience or 1 year of DHL eCommerce Supervisory, Operations
Trainer or Quality Specialist experience. A relevant degree,
qualification, or evidence of continuous professional development in your
area of expertise a plus. CES Foundation course completion. Train the
Facilitator certification (will be provided). Internal Candidates:
Experience as a proven Respect and Results Leader within Operations Physical
Demands: Mainly a shift specific role, however, able to work a range of
shifts based on operational needs. Physical demands are consistent with a
professional office setting. Frequent standing and walking. Up to 10% travel ma
Apply Here: https://www.click2apply.net/jj7XbzfVZljmoT2XpSxJxN
PI240108713